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Patient Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Tufts Corporate. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.
Key Responsibilities- Conduct pre-registration tasks for inpatients and outpatients, including collecting demographic, financial, and clinical information.
- Verify patient insurance coverage and obtain necessary authorizations and referrals.
- Collect patient payments and post collected payments in the system of record.
- Provide excellent customer service and deliver exceptional professional courtesy to all patients.
- Interact with physicians, nursing units, and office staff in a courteous and professional manner.
- Maintain and hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations.
- High school diploma or equivalent required.
- One year of medical office, insurance, physician's office practice, or hospital registration experience preferred.
- Computer literacy required, including familiarity with word processing programs and electronic spreadsheets.
- Strong customer service skills, including excellent interpersonal and telephone skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Frequent sitting, occasional standing or working, and lifting of 10-15 pounds.
- May be exposed to dust and other typical office-like discomforts.
- Manual dexterity using fine hand manipulations for computer keyboard operation.
- Requires ability to see computer screen and read reports.
- Requires ability to hear instructions from physicians and other clinical or nursing staff.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of medical terminology and insurance procedures.