Operations Director
7 days ago
We are seeking a highly skilled and experienced professional to join our team as an Operations Director at Aptive Environmental. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our service centers, ensuring the delivery of high-quality services to our customers, and driving business growth and profitability.
Key Responsibilities- Customer Retention and Service Delivery: Develop and implement strategies to improve customer satisfaction and retention, ensuring that our customers receive exceptional service and support.
- Operational Efficiency: Analyze and optimize operational processes to improve efficiency, reduce costs, and enhance productivity.
- Team Management: Lead and manage a team of Service Center Managers, Operations Supervisors, and Service Professionals, providing guidance, coaching, and development opportunities to ensure their success.
- Performance Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure team performance, identify areas for improvement, and report progress to senior leadership.
- Business Development: Collaborate with the sales team to identify new business opportunities, develop sales strategies, and drive revenue growth.
- Continuous Improvement: Stay up-to-date with industry trends, best practices, and regulatory requirements, and implement changes to improve our services and operations.
- Experience: Minimum 3+ years of experience in a management or leadership role, preferably in the pest control or environmental services industry.
- Education: Bachelor's degree in business, marketing, finance, or a related field.
- Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, and a strong understanding of business operations and management principles.
Aptive Environmental is a leading provider of pest control services to over 5,000 cities across North America. We are committed to delivering exceptional service, protecting the environment, and promoting a healthy and safe community. Our team is passionate about making a difference, and we are seeking like-minded professionals to join our team.
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