Customer Success Engineer

2 weeks ago

San Francisco, California, United States Panther Labs Inc. Full time

Position Overview

As a Technical Solutions Consultant at Panther Labs, you will act as a reliable technical advisor for our clients and prospects. Your role will involve collaborating closely with customers to grasp their business needs and objectives, demonstrating how Panther can help achieve them.

In this position, you will oversee and facilitate the technology assessment and validation phases of the sales process, providing ongoing technical support and guidance throughout the customer journey. By leveraging solution selling techniques and adhering to architectural best practices, you will assist in building effective logging pipelines and managing detection-as-code, ensuring successful implementation and adoption of Panther's solutions for large-scale deployments.

At Panther, you will join a dynamic team focused on refining our market approach, enhancing internal processes, and fulfilling our mission to empower organizations in detecting and responding to security breaches at scale.

About Panther Labs

Panther Labs is a leading cybersecurity firm dedicated to identifying breaches in any environment. Founded by security experts who faced the challenges of protecting large organizations, Panther aims to provide a solution that is accessible to diverse teams. Our innovative approach addresses contemporary security challenges through detection-as-code, a cloud-native architecture, and a comprehensive security data lake. Our platform, utilized by numerous industry leaders, enables security teams to concentrate on safeguarding their organizations while minimizing operational overhead.

Supported by prominent investors, Panther has successfully raised significant funding and is at the forefront of innovation in the cybersecurity sector. Our clientele includes top-tier technology firms, predominantly mid to large enterprises that embrace modern cloud technologies. Panther has been recognized on prestigious startup lists, highlighting our position as a key player in the tech landscape.

We embrace a remote-first culture that prioritizes flexibility, clear communication, and collaboration. Our core values—Ownership, Agility, and Team Care—drive our efforts to cultivate a diverse remote workforce, fostering an inclusive and enjoyable work environment.

Key Responsibilities

  • Engage with clients in a technical advisory capacity throughout the entire customer lifecycle, including pre-sales, onboarding, technical support, and business evaluations.
  • Lead technical assessments and proof of value initiatives to successful outcomes.
  • Collaborate with sales and customer success teams to develop and implement strategies that surpass revenue objectives.
  • Establish strong relationships with clients to empower them as advocates for Panther.
  • Act as the client representative to other teams within Panther, including Product, Sales, and Marketing.
  • Continuously enhance your expertise in security engineering and detection and response.
  • Work alongside our support team to address complex technical challenges faced by clients.

Qualifications

  • Strong technical presentation and communication abilities.
  • Experience in a technical pre-sales role or as a security professional.
  • Familiarity with data pipelines, security logging, and frameworks.
  • Knowledge of cloud computing technologies and practices, particularly AWS.
  • Proficiency in Python and SQL for delivering enterprise-level solutions.
  • A collaborative mindset with a strong desire to tackle complex challenges with peers.
  • Experience in a rapidly growing startup environment is a plus.

Compensation and Benefits

The total cash compensation for this role is $200,000 OTE (75/25 pay split) USD annually. This includes base salary and on-target commission for eligible positions. Additionally, all full-time employees are eligible to participate in our equity plan, which includes Incentive Stock Options (ISO). Individual compensation packages are tailored based on various factors unique to each candidate, including location, experience, and expertise.

Perks of Joining Panther Labs

  • Equity participation.
  • Unlimited paid time off policy, with a minimum of 15 days off per year, including major holidays and an end-of-year break.
  • Access to the latest technology and a budget for personalized tech needs.
  • Comprehensive medical, dental, and vision insurance.
  • 401k retirement plan.
  • Remote-friendly work environment.
  • Opportunities to attend industry conferences, either remotely or in person, in accordance with health and safety guidelines.
  • Annual company retreats in exciting locations, following health and safety protocols.

Panther Labs is an Equal Opportunity Employer. We prohibit discrimination and harassment based on race, color, national origin, ancestry, sex, gender identity, sexual orientation, marital status, age, religious creed, disability, military status, or any other status protected by law. All employment decisions are made based on qualifications, merit, and business needs.

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