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Developer Advocate
2 months ago
We're a high-growth company revolutionizing AI-native communications. Our mission is to empower developers to build innovative applications that transform the way people interact.
Job SummaryWe're seeking a skilled Developer Advocate to join our team. As a key member of our customer success organization, you'll play a critical role in ensuring the success of our customers.
Key Responsibilities- Customer Support: Provide top-notch support to developers, teams, and companies building with LiveKit, addressing their technical queries, and helping them overcome challenges.
- Troubleshooting and Bug Fixing: Triage, file, and fix bugs, respond to support tickets, and write sample and production-quality code to resolve customer issues.
- Documentation and Knowledge Sharing: Update documentation, author technical guides, and create knowledge base articles to help customers succeed with LiveKit.
- Customer Engagement: Regularly meet or follow-up with customers to ensure their continued success on the platform.
- Collaboration: Work closely with Sales and Partnerships teams to develop strategies and support customer conversations.
- Engineering Background: You must be an engineer with a strong understanding of software development principles and practices.
- Communication Skills: Excellent spoken and written English skills are essential for effective communication with customers and internal stakeholders.
- Problem-Solving: You should be able to break down complex technical issues into manageable parts and provide clear, concise solutions.
- Adaptability: Willingness to learn new programming languages and technologies quickly is crucial for success in this role.
- Experience: Previous experience in a similar role or as a developer advocate would be highly valued.
- Community Involvement: Contributions to open-source projects or involvement in developer communities would be a significant plus.
- Language Skills: Proficiency in multiple languages would be an asset, given our global customer base.
- Competitive Compensation: A competitive salary and equity package.
- Benefits: Health, dental, and vision benefits, flexible vacations, and a remote work environment with necessary equipment provided.
