Customer Service Advocate

4 days ago


San Francisco, California, United States LHH Recruitment Solutions Full time
Job Description

LHH Recruitment Solutions is seeking a highly motivated Customer Success Advocate to join our team to provide support and risk mitigation within the business financing space.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries and provide timely resolution of queued transactions.
  • Risk Mitigation: Understand escalation paths to triage seller needs based on their loan cycle, minimizing risk.
  • Loan Information: Answer questions regarding business documents or current loan information.
  • Process Improvement: Identify trends in issues and suggest improvements to processes, policies, and products.
  • Collaboration: Work with other teams to find answers and provide the best experience to sellers.
  • Regulatory Compliance: Stay updated on BSA/AML regulations and perform related duties.
Requirements:
  • Communication Skills: Strong written and verbal communication skills.
  • Professional Experience: 1+ years of professional experience preferably in a financial institution or payment provider.
  • Team Player: Enjoy working in a fast-paced, rapidly changing startup environment.
  • Customer Focus: Comfortable interacting directly with customers.
  • Adaptability: Willingness to implement feedback and improve skills.
  • Attention to Detail: Strong attention to detail and excellent time management.
  • Language Skills: Bilingual (Spanish) a plus, but not required.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Life Insurance: Basic life insurance coverage.
  • Short-Term Disability: Short-term disability insurance.
  • Additional Voluntary Benefits: Optional additional benefits.
  • EAP Program: Employee Assistance Program.
  • Commuter Benefits: Commuter benefits.
  • 401K Plan: Retirement savings plan.


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