Senior Operations Executive
2 weeks ago
The Senior Operations Executive will be responsible for managing and directing Branch Operations across multiple regions, along with overseeing the Bank Operations Support division. This role requires a dynamic leader who can inspire and motivate teams while embodying the core values and mission of Peterson Technology Partners.
Key Responsibilities:
- Lead and supervise the Branch Operations and Operations Support Services within the organization.
- Collaborate with various internal departments to evaluate, strategize, and optimize the use of financial products and services.
- Formulate, track, and implement the strategic business plan of the organization, ensuring it aligns with the overarching vision and objectives.
- Work closely with senior management to assess, develop, and propose policies, products, services, and processes that sustain the bank's competitive advantage and financial health.
- Ensure adherence to policies and compliance with regulations while overseeing the effective execution of established procedures.
- Direct and evaluate branch operations and support personnel through subordinate managers to achieve and surpass organizational goals.
- Engage with management on initiatives aimed at customer and product profitability, including rate stratification.
- Prepare operational reports and actively participate in the planning and budgeting processes.
- Collaborate on product development and enhancement initiatives.
- Establish and monitor financial and service delivery performance goals for branches, ensuring efficient operations and regulatory compliance.
- Manage branch losses and ensure compliance with regulatory standards.
- Provide mentorship and coaching to develop managers and staff effectively.
- Identify staffing needs within branches and coordinate with HR for recruitment and internal postings.
- Stay informed about current trends impacting the financial services sector, maintaining a comprehensive understanding of the bank's policies and procedures while continuously enhancing knowledge and skills.
- Perform additional job-related duties or special projects as assigned.
Qualifications:
- A bachelor's degree or equivalent experience in a relevant field.
- Over 10 years of leadership experience in branch operations within a financial institution.
- Experience with Fiserv is essential for success in this role.
- Thorough understanding of financial service industry products, operations, and procedures.
- Familiarity with local, state, and federal laws and regulations applicable to financial institutions.
- Strong competencies in technical skills, effective communication, customer-focused presentation abilities, business acumen, personal integrity, project management, leadership, and management capabilities.
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