Team Leader
4 days ago
Job Summary:
We are seeking a highly motivated and experienced Team Leader to join our team at Jeni's Splendid Ice Creams LLC. As a Team Leader, you will be responsible for leading shifts, managing customer interactions, and ensuring a positive and efficient work environment.
Key Responsibilities:
- Lead Shifts: Supervise and manage a team of ice cream shop employees during peak hours, ensuring excellent customer service and a smooth operation.
- Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
- Inventory Management: Monitor and manage inventory levels, ensuring that the shop is always stocked with a variety of ice cream flavors and toppings.
- Team Management: Train and develop team members, providing feedback and coaching to ensure they meet performance expectations.
- Store Maintenance: Maintain a clean and organized store environment, ensuring that the shop is always presentable and welcoming to customers.
- Problem-Solving: Identify and resolve any issues that may arise during shifts, such as equipment malfunctions or customer complaints.
Requirements:
- Leadership Experience: Proven leadership experience in a fast-paced environment, with the ability to motivate and inspire a team.
- Customer Service Skills: Excellent customer service skills, with the ability to handle customer complaints and issues in a professional manner.
- Communication Skills: Strong communication skills, with the ability to effectively communicate with team members, customers, and management.
- Time Management: Ability to manage time effectively, prioritizing tasks and meeting deadlines.
- Teamwork: Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.
What We Offer:
- Competitive Compensation: Competitive hourly rate and opportunities for advancement.
- Benefits: Access to employee discounts, paid time off, and opportunities for professional development.
- Work-Life Balance: Flexible scheduling and a supportive work environment that allows for a healthy work-life balance.
About Us:
Jeni's Splendid Ice Creams LLC is a rapidly growing ice cream shop chain with a passion for delivering exceptional customer experiences. We are committed to providing a positive and inclusive work environment, with opportunities for growth and development.
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