Sales Support Specialist
2 weeks ago
Location
Hotel Erwin - VENICE, CA
Compensation
$26.00 Hourly
About Us
Springboard Hospitality is a distinguished third-party hotel management firm with over 30 years of experience in enhancing lifestyle hotels across various locations. Our team comprises a diverse group of independent thinkers, creative storytellers, and community leaders who are committed to making a significant impact in the hospitality industry.
At Springboard, we prioritize an intentional culture that fosters growth and development for our team members. We believe in empowering the next generation of hospitality leaders through training and opportunities for exploration, reflected in our low turnover rates and strong positioning for future growth.
Core Responsibilities
The Sales Support Specialist plays a crucial role in nurturing and managing relationships with guests and groups, ensuring their needs are met to provide an exceptional experience. This position supports the Director of Sales in achieving customer satisfaction and meeting sales, revenue, and profit targets while adhering to company policies and financial objectives.
Key Duties
- Assist in acquiring and securing new and repeat business through various outreach methods, including sales calls, networking, and property tours.
- Analyze market trends and customer feedback to enhance sales strategies and report on productivity against budgetary goals.
- Develop and maintain relationships with key corporate and travel industry accounts to boost market presence.
- Collaborate with the reservations team to manage rooming lists and ensure VIP accommodations are handled appropriately.
- Address and resolve guest concerns, escalating issues as necessary to ensure satisfaction.
- Coordinate with various hotel departments to ensure group requirements are met and communicated effectively.
- Assist in the preparation of marketing materials and support the execution of sales initiatives as directed by management.
- Implement company programs and monitor daily operations to maintain high service standards.
Qualifications
Experience:
- Minimum of 3 years in a sales role within the hospitality sector or related fields.
- Proficient in Microsoft Office Suite and web analytics tools; familiarity with Excel, PowerPoint, and Word is essential.
- Strong typing skills (minimum 50 wpm) and the ability to communicate professionally.
- High School diploma or GED required; a college degree is preferred.
- Excellent customer service and sales abilities.
- Strong communication skills in English; bilingual proficiency is a plus.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Basic financial acumen and problem-solving skills.
Additional Expectations
- Adhere to company policies and safety procedures.
- Willingness to travel as needed for training and collaboration.
- Availability to work during standard business hours with flexibility for occasional weekends or holidays.
Benefits
Springboard Hospitality offers a collaborative work environment with a comprehensive benefits package for employees working 20 hours or more per week, including:
- Competitive Salary
- PTO
- Medical, Dental, Vision, and Life Insurance
- 401K
- Costco Membership
- Education Assistance
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