Customer Service Team Trainer

5 months ago

Venice, United States Whole Foods Market IP, L.P. Full time
Job Description
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team Trainers work in partnership with Team Leadership, their location's Store Trainer, Team Member Services Generalists, and other qualified Team Members. The Team Trainer supports the high-quality, timely completion of New Member Connections for New Members, and supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. Acts as a role model, maintaining a positive image and providing customer-obsessed service.
PRINCIPAL DUTIES

DUTIES APPLYING TO TEAM TRAINER
  • Ensures new and ongoing store and team training programs are successfully delivered and completed.
  • Works within training deadlines and goals.
  • Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  • Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  • Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  • Attends Team Trainer meetings, as scheduled.
  • Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  • Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  • Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  • Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  • Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  • Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
DUTIES APPLYING TO ALL POSITIONS
  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market's cleanliness and safety standards.
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by Store, Regional, or Global Leadership.
PRINCIPAL SKILLS

SKILLS APPLYING TO TEAM TRAINER
  • Comfortable speaking with small and large groups and inspiring others.
  • Capable of teaching others in a constructive and positive manner.
  • General computer skills and basic knowledge of software applications (MS Office Suite).
  • Working knowledge of Whole Foods Market's learning systems.
SKILLS APPLYING TO ALL POSITIONS
  • Strong communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for high-quality foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market's quality goals.
EXPERIENCE

6 months of Whole Foods Market experience (or equivalent retail training experience).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS
  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.


Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

The wage range for this position is $17.00 - $25.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

  • Personal Trainer

    6 months ago

    Venice, United States WORKOUT ANYTIME. Full time

    NOW HIRING PERSONAL TRAINERS AND SMALL GROUP INSTRUCTORS! Venice NOW HIRING personal trainers to work in our new and existing clubs one of the fastest-growing Fitness Franchise on the planet, Workout Anytime! We are hiring in an established location in Venice! This is a unique and powerful opportunity if you have the desire to build a CAREER in Fitness!...

  • Fitness Career Opportunity

    4 weeks ago

    Venice, Florida, United States Workout Anytime Full time

    Job OpportunityWe are seeking a passionate and motivated Personal Trainer to join our team at Workout Anytime. As a Personal Trainer, you will be responsible for providing exceptional customer service and leading our clients to achieve their fitness goals.Key Responsibilities:Develop and implement personalized fitness plans for clientsProvide guidance and...

  • Customer Service Ambassador

    3 weeks ago

    Venice, Illinois, United States RANR Full time

    We are seeking a highly skilled Customer Service Representative to join our team at RANR. As a key member of our sales and marketing team, you will be responsible for generating awareness and driving sales through direct communication with our local consumer base.Key responsibilities include:Providing excellent customer service by drawing on knowledge of...

  • Customer Service Representative

    4 weeks ago

    Venice, Florida, United States Winn-Dixie Full time

    As a Customer Service Associate at Winn-Dixie, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers. Key responsibilities include greeting and assisting customers, stocking front-end products, performing cashier duties, and addressing customer issues in a timely and professional manner....

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers and providing them with exceptional service.Key Responsibilities:Take orders over the phone and in personDeal with customer concernsCash...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Liberty Savings Bank FSB Full time

    Job SummaryAt Liberty Savings Bank FSB, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional customer service, performing banking transactions, and expanding customer relationships.Key ResponsibilitiesCustomer Service: Provide superior...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Aldi Inc. Full time

    Job SummaryAs a Customer Service Representative at Aldi Inc., you will play a vital role in enhancing the shopping experience for our customers. This is a part-time position that requires you to work in a collaborative team environment, operating cash registers, stocking shelves, and maintaining a clean and organized store.Key ResponsibilitiesProcess...

  • Customer Service Representative

    4 weeks ago

    Venice, Florida, United States Planet Fitness Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesProvide a positive member experience by greeting...

  • Fitness Career Opportunities

    4 weeks ago

    Venice, Florida, United States WORKOUT ANYTIME. Full time

    Unlock Your Potential as a Personal TrainerAre you passionate about fitness and helping others achieve their goals? Do you have a strong desire to build a career in the fitness industry? We are seeking motivated and enthusiastic individuals to join our team as Personal Trainers at Workout Anytime.Key Responsibilities:Provide personalized training sessions to...

  • Customer Service Associate

    2 months ago

    Venice, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 458 VENICE BY-PASS [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Representative

    4 weeks ago

    Venice, Florida, United States Liberty Savings Bank FSB Full time

    Job SummaryAt Liberty Savings Bank FSB, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our financial center, you will be responsible for providing exceptional service to our customers by performing banking transactions, opening new accounts, and expanding customer relationships.Key...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Petco Full time

    Petco Job OpportunityWe are seeking a skilled Sales Associate to join our team at Petco. As a Sales Associate, you will provide exceptional customer service, determine the needs of our guests, and share product knowledge to suggest the appropriate merchandise and services.Key Responsibilities:Provide quick and courteous service to all guestsDetermine the...

  • Customer Service Representative

    5 months ago

    Venice, United States Liberty Savings Bank FSB Full time

    Job Type Full-time Description Job Summary: Provides superior service to bank customers by performing banking transactions, opening new accounts and expanding customer relationships. Essential Functions: Maintains and balances a cash drawer, performs ATM and assists with end of night balancing. Receives, posts, pays out funds, balances and proofs customer...

  • Customer Service and Success Expert

    4 weeks ago

    Venice, Florida, United States Employ and Relate Full time

    Customer Service and Success SpecialistOverview:We are seeking a highly skilled and results-driven Customer Service and Success Specialist to join our dynamic team at Employ and Relate. As a key member of our team, you will be responsible for delivering exceptional customer support while ensuring long-term client success and satisfaction.This role combines...

  • Customer Service and Success Specialist

    1 month ago

    Venice, United States Employ and Relate Full time

    Overview: Our well-established and highly reputable client is looking for a results-driven, Customer Service and Success Specialist to join their dynamic team. The Customer Service and Success Specialist is responsible for delivering exceptional customer support while ensuring long-term client success and satisfaction. This role combines technical service...

  • Customer Service and Success Specialist

    3 weeks ago

    Venice, Illinois, United States Employ and Relate Full time

    Overview:At Employ and Relate, we are seeking a skilled Customer Service and Success Specialist to join our dynamic team. This role combines technical service support with a strategic focus on nurturing customer relationships, solving complex problems, and driving customer engagement.The ideal candidate will act as the primary point of contact for receiving,...

  • Branch Customer Service And Sales

    4 days ago

    Venice, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust us!Branch Offices house travel, membership,...

  • Customer Service Representative

    3 weeks ago

    Venice, Florida, United States Enzymedica Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Enzymedica. As a key member of our customer success team, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience.Key...

  • Food Service Delivery Associate

    3 weeks ago

    Venice, Illinois, United States Smitty's Service Inc Full time

    Job Summary:Smitty's Service Inc is seeking a reliable and skilled Delivery Courier to join our team. As a Delivery Courier, you will be responsible for delivering food and other items to customers in a timely and efficient manner.Key Responsibilities:Deliver food and other items to customers in a timely and efficient manner.Operate a company vehicle in a...

  • Food Service Delivery Professionals

    4 weeks ago

    Venice, Florida, United States Smitty's Service Inc Full time

    At Smitty's Service Inc, we're seeking skilled Food Service Delivery Professionals to join our team. As a Delivery Driver, you'll be responsible for delivering food to our customers using your own insured vehicle. You'll earn a competitive hourly rate, plus tips and mileage reimbursement. Our successful Drivers average up to $19/hour or more with delivery...