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Guest Services Representative

2 months ago

Minneapolis, Minnesota, United States Aloft Downtown Minneapolis Full time
Position Overview

At Aloft Downtown Minneapolis, we pride ourselves on our unique approach to hospitality. Our team members are encouraged to express their individuality while delivering exceptional service. If you thrive in a tech-savvy environment and enjoy engaging with a vibrant community, consider a role with us.

The Front Desk Associate plays a crucial role in creating memorable experiences for our guests. This position encompasses responsibilities such as managing check-ins and check-outs, overseeing kiosk operations, and facilitating all guest transactions. Our associates are dedicated to upholding the highest standards of service and maintaining the aesthetic appeal of our establishment.

Work Schedule: We are looking for individuals who can commit to both full-time and part-time schedules, including weekends.

Key Responsibilities
  • Greet and welcome every guest upon arrival.
  • Handle guest registrations and bookings, confirming reservations and payment details.
  • Assist with kiosk operations as needed.
  • Respond to all incoming calls with professionalism.
  • Possess comprehensive knowledge of hotel amenities and the surrounding area.
  • Process payments during registration and check-out.
  • Maintain a house bank and provide accurate daily financial reports.
  • Manage retail transactions and ensure the cleanliness of retail areas.
  • Issue luggage claims and assist with guest luggage as requested.
  • Ensure the hotel maintains a pristine appearance at all times.
  • Address guest complaints with respect and professionalism.
  • Complete additional tasks as assigned.
Qualifications
  • 1-3 years of experience in a customer-facing role, preferably in hospitality or high-end retail.
  • Must be at least 18 years of age.
  • Experience with Hilton/OnQ systems is highly desirable.
  • Basic computer skills, including proficiency in Word, Excel, Outlook, and internet navigation.
  • A strong alignment with the mission and values of Sherman Associates.
  • Availability may vary based on hotel needs.
Benefits

At Sherman Associates, we offer competitive benefits to our part-time team members, including:

  • Fully paid short-term disability.
  • Fully paid life insurance.
  • Fully paid employee assistance program.
  • Fully vested 401k company match program.
  • 9 paid holidays.
  • Discounts at Starbucks and our hotel.
  • Corporate match for charitable contributions.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage applications from women, minorities, individuals with disabilities, and protected veterans.

This job description provides essential information about the role but is not exhaustive of all duties and responsibilities.