Customer Experience Director

3 days ago


New York, New York, United States Catbird Full time
Role Overview
The Store Leadership and Development Specialist is responsible for driving sales growth, improving customer satisfaction, and contributing to our company's success. This role involves overseeing store operations, managing staff, and developing processes to enhance the customer experience. The ideal candidate will have 2+ years of retail leadership experience, with experience leading a team of 10-25 store employees.

Key Responsibilities
- Coach, train, and develop all store staff to ensure high-quality customer service
- Develop training plans for new employees using company tools and knowledge
- Maintain thorough awareness of policies, store operations, and product knowledge
- Review and plan business objectives to meet monthly/quarterly sales goals
- Partner with Area Manager and marketing teams for in-store events

Qualifications
- 2+ years of retail leadership experience required
- Experience leading a team of 10-25 store employees
- Ability to prioritize during busy times
- Flexible scheduling availability
- Experienced in using Google Office Suite (Docs, Sheets, Pages) Jewelry and/or Clienteling experience a plus

Benefits and Perks
We offer a competitive salary range of $68,000-$82,000 annually, plus quarterly sales bonus opportunities. Our benefits include healthcare eligibility following 30 days of hire, 15 vacation days, 7 sick days, and a professional development stipend of $200/year. We also offer parental leave, a generous employee discount, and pre-taxed MetroCards to save money on transportation.

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