Digital Experience Director

4 days ago


New York, New York, United States Capital One Full time

We are seeking a highly skilled Digital Experience Director to join our Consumer Card and Bank team focused on Acquisition and Welcome Experiences.

As a Digital Experience Director, you will work across the end-to-end user journey to help people find, apply for and onboard to our products. You will be passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging and elevate one another.

You'll be asked to handle a variety of responsibilities, including:

  • Collaborating with technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences
  • Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience
  • Advocating for the customer through human-centered design methods that ensure our products speak their language
  • Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at Capital One Careers website.

The minimum full-time annual salary for this role is $163,300 for Manager, Design in New York City (Hybrid On-Site). This role is expected to accept applications for a minimum of 5 business days.



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