Transformational Customer Experience Director

1 day ago


New York, New York, United States T&Pm Full time

We are seeking a seasoned Senior Account Director to lead our customer strategy and delivery efforts in the United States. This role will be instrumental in establishing key senior client relationships across multiple business functions of a household entertainment brand and developing strategies that drive tangible results.

About Us

T&Pm is a leading full-service creative and media agency, connecting talent and technology to drive growth for global brands. Our team of 1,900 professionals is trained on WPP's proprietary AI platform Creative Studio, enabling us to deliver enhanced outcomes for clients.

The Role
  • Lead a tight-knit core team delivering exceptional customer strategy and creative work
  • Cultivate strong relationships with Client & CRM teams at all levels
  • Develop and implement efficient processes to ensure high-quality customer programs and creative work
  • Identify opportunities to leverage global customer practice expertise and drive account growth

This position requires a deep understanding of data and technology-driven customer experiences. You will have experience working with marketing platforms like Salesforce Marketing Cloud and briefing tools like Taxi.

A successful candidate will possess:

  • At least 5 years of experience in a customer role agency side
  • Extensive CRM experience, including lifecycle program development and personalization
  • Meticulous attention to detail and organized approach to manage multiple deadlines
  • Excellent communication skills, both written and verbal

We offer a competitive salary range of $140,000-$155,000, commensurate with experience and local cost of labor. We are an equal opportunity employer and welcome applications from diverse candidates. The role is based in New York, with a hybrid remote work arrangement. Please note that applicants must be legally authorized to work in the United States.



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