Customer Experience Director

3 days ago


New York, New York, United States Rothy's Full time

Rothy's is a cutting-edge retail organization that is revolutionizing the way we shop. As our Store Manager, you will be responsible for delivering exceptional customer experiences and driving store operations forward.

Main Responsibilities:
  • Create Unforgettable Experiences
    • Effectively communicate Rothy's brand story, values, and mission to customers and team members
    • Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
  • Build a Thriving Team
    • Collaborate with the Regional Director and proactively train the team on SOPs, store guidelines, and expectations
    • Hire, lead, develop and motivate an incredible team of store associates and management to deliver an excellent in-store experience for our customers; coach for high performance and closely manage employee relations concerns with values-based leadership
  • Drive Operational Efficiency
    • Deliver customer-oriented and product insights back to the Retail and HQ team
    • Report on sales, returns, and relevant store statistics with accuracy and in a timely manner. Understands how their area impacts related parts of business operations

Annual salary: $160,000 - $200,000

We are looking for a highly motivated and experienced retail professional to join our team as Store Manager.

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