Customer Experience Director

5 days ago


New York, New York, United States Regal Full time
About the Role

The Customer Success Manager will be responsible for owning the post-sale experience for Regal's fast-growing B2C customer base. This is a key data-driven, consultative, client-facing growth driver within Regal's rapidly scaling business.

Key Responsibilities
  • Consult with executives, operations leaders, and sales teams to design go-to-market programs that drive revenue growth and Regal software ROI
  • Develop metrics to define customer success and apply a results-oriented approach to develop and execute an account plan
  • Build relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
  • Partner with Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
Requirements and Qualifications
  • 4+ years of relevant experience as a Customer Success Manager, Account Manager, Consultant, or similar at a high-growth SaaS, technology company, or consultancy
  • Estimated salary: $90,000 - $110,000 per year, depending on location and qualifications
Company Benefits
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents)
  • In-office breakfast and snacks daily
  • Pre-tax commuter benefits


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