Phlebotomy Customer Care Associate

1 week ago


Madison, Wisconsin, United States Biolife Plasma Services Full time

Position Overview

As a Plasma Collection Specialist at BioLife Plasma Services, you will play a vital role in enhancing the lives of individuals with rare diseases. Your primary focus will be on delivering outstanding customer service to our donors while meticulously managing medical records and contributing to a dedicated team. Your efforts will directly support the collection of plasma, which is essential for creating life-saving medications.

Job Type: Full-Time

Qualifications:

High school diploma or equivalent is required.

This role may involve working evenings, weekends, and holidays.

Success Profile:

We are looking for candidates who possess the following traits:

  • Multi-tasker: 10
  • Responsible: 7
  • Personable: 10
  • Reliable: 10
  • Detail-Oriented: 8
  • Flexible: 10

Benefits:

Work-Life Balance: Enjoy regular hours that allow for personal time.

Health Care: Comprehensive coverage, including Medical, Dental, Vision, and Flexible Spending Accounts.

Tuition Reimbursement: Opportunities for professional development through tuition support.

Paid Time Off: Time to relax and recharge with paid leave.

Maternity and Paternity Leave: Support for new parents with dedicated leave.

Life and Disability Insurance: Protect your future with comprehensive insurance options.

Key Responsibilities:

In this role, you will:

  • Provide Exceptional Customer Service: Greet and assist donors while ensuring their safety and comfort.
  • Manage Medical History Records: Screen donors, record vital signs, and maintain accurate documentation.
  • Drive Continuous Improvement: Identify and implement operational enhancements to improve center processes.
  • Foster Supportive Teamwork: Collaborate with team members to maintain a clean and professional environment.
  • Demonstrate Dependability: Be available for various shifts, including weekends and holidays.
  • Learn Phlebotomy Skills: Gain knowledge in operating advanced plasmapheresis machines while ensuring donor safety.

Required Qualifications:

  • High school diploma or equivalent.
  • Ability to stand or walk for the duration of the shift.
  • Willingness to work evenings, weekends, and holidays.
  • Physical capability to perform bending, stooping, and lifting tasks.
  • Fine motor skills and the ability to hear equipment from a distance.

Preferred Qualifications:

  • Experience in food service, retail, healthcare, laboratory, or regulated environments.
  • Strong customer service abilities.
  • Desire to thrive in a fast-paced setting.

Equal Employment Opportunity:

BioLife Plasma Services is committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information, marital status, or any other characteristic protected by law.



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