Customer Service and Operations Associate

2 weeks ago


Madison, Wisconsin, United States Ian's Pizza Full time
Position Overview

Join the Team at Ian's Pizza

At Ian's Pizza, we pride ourselves on delivering exceptional, handcrafted pizza using top-notch local ingredients. Our focus is on providing a welcoming environment where customers can enjoy delicious NY-style pizza, whether by the slice or as a whole pie.

Located in a vibrant area, Ian's Pizza serves as a popular gathering spot for individuals and families seeking a casual meal. Our outdoor seating offers a delightful atmosphere for enjoying a slice, especially during the warmer months.

Why Work in Customer Service at Ian's Pizza?

Joining our front-of-house team means stepping into a dynamic role that offers valuable experiences and skills. Whether you aspire to advance in the culinary world or explore new career paths, Ian's Pizza provides a supportive environment where you can thrive.

  • Guaranteed Earnings: We ensure a minimum wage of $16/hour. If your combined base wage and tips do not average this amount, we will compensate the difference. Most team members typically earn between $16 and $20/hour, with tips distributed at the end of each shift.
  • Comprehensive Benefits: Enjoy competitive health and dental insurance, retirement plans with matching contributions, paid time off, and complimentary meals.
  • Diverse and Inclusive Environment: Be part of a team that values diversity and adheres to our core principles: Dependability, Awareness, Connection, Generosity, and Effort.
  • Referral Incentives: Earn a $250 bonus for referring new team members who join us after your initial 90 days of employment.

Key Responsibilities

As a front-of-house associate, your primary duties will include providing excellent customer service while maintaining cleanliness and organization. Responsibilities encompass greeting patrons, preparing salads, serving pizza, processing transactions, and managing phone orders. You will collaborate with a dedicated team, ensuring a smooth operation even during busy periods. Plus, the potential for tips will enhance your earnings significantly.



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