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Customer Care Associate in Plasma Collection

2 months ago

Madison, Wisconsin, United States Biolife Plasma Services Full time

By clicking the Apply button, I acknowledge that my employment application process with BioLife Plasma Services will commence and that the information I provide in my application will be processed in line with BioLife's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Overview

Experience our environment: Take a moment to explore a virtual tour of one of our Plasma Donation Centers.

Role Summary:

Every day, the donors you interact with will inspire you. The high-quality plasma you collect will contribute to life-saving therapies. Here, a dedication to customer service and excellence is paramount. You will report to the Plasma Center Manager and will function as a plasma donor screener while performing phlebotomy to support the operations of the plasma center.

Your Contributions:

  • Answer incoming calls and warmly greet our donors, ensuring their safety and comfort.
  • Screen both new and returning donors, taking and documenting vital signs and finger stick results.
  • Utilize our Donor Information System to prepare donor charts, maintain precise records, and manage donor compensation.
  • Identify opportunities for operational enhancements and initiate improvements to center processes following company-approved procedures.
  • Be available for our donors, which may include working various shifts, weekends, and holidays.

Qualifications:

  • High school diploma or equivalent.
  • Ability to stand and/or walk for the duration of the work shift.
  • Willingness to work evenings, weekends, and holidays.
  • Physical capability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift up to 5 lbs. regularly, with occasional lifting of materials up to 32 lbs. and rarely up to 50 lbs.
  • Fine motor skills, depth perception, and the ability to hear equipment from a distance.
  • Due to potential exposure to bloodborne pathogens, 90% of work tasks will require prolonged glove wear.
  • A minimum of 1 year of experience in a customer or patient-facing role is preferred.

About BioLife Plasma Services:

At BioLife, we are dedicated to transforming patient care through the development of innovative specialty pharmaceuticals and top-tier patient support programs. We are a patient-focused organization that inspires and empowers our employees to grow through impactful work.

Recognized as a Global Top Employer, BioLife offers rewarding careers, promotes innovation, and strives for excellence in all our endeavors. We cultivate an inclusive and collaborative workplace, where our teams are united by a steadfast commitment to provide Better Health and a Brighter Future to individuals worldwide.

Compensation and Benefits Overview:

We recognize that compensation is a significant factor as you consider your career progression. We are committed to equitable pay for all employees and strive for transparency in our pay practices.

EEO Statement:

BioLife is proud of its commitment to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state, and local laws, and any other characteristic protected by law.