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Healthcare Customer Service Representative
2 months ago
Application Process:
By clicking the Apply button, I acknowledge that my employment application process with BioLife Plasma Services will begin, and the information I provide will be handled in accordance with BioLife's Privacy Notice and Terms of Use. I confirm that all information submitted in my application is accurate to the best of my knowledge.
Position Overview:
In this role, you will be inspired daily by the donors you interact with. The high-quality plasma collected will contribute to the creation of life-saving medications. A strong commitment to customer service and operational excellence is essential. You will report directly to the Plasma Center Manager and will serve as a plasma donor screener, performing phlebotomy to facilitate center operations.
Key Responsibilities:
- Answer incoming calls and warmly greet our donors, ensuring their safety and comfort.
- Screen both new and returning donors, recording vital signs and finger stick results accurately.
- Utilize our Donor Information System to prepare donor records, maintain precise documentation, and manage donor compensation.
- Identify opportunities for operational enhancements and implement changes to center processes following company-approved protocols.
- Be available for our donors, which may include working various shifts, weekends, and holidays.
Qualifications:
- High school diploma or equivalent required.
- Ability to stand and walk for the duration of the shift.
- Willingness to work evenings, weekends, and holidays.
- Physical capability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
- Ability to lift up to 5 lbs. regularly, with occasional lifting of materials up to 32 lbs. and rarely up to 50 lbs.
- Fine motor skills, depth perception, and the ability to hear equipment from a distance.
- Due to potential exposure to bloodborne pathogens, 90% of work tasks will require prolonged glove usage.
- A minimum of 1 year of experience in a customer or patient-facing role is preferred.
About BioLife Plasma Services:
At BioLife, we are dedicated to transforming patient care through innovative specialty pharmaceuticals and exceptional patient support programs. We are a patient-focused organization that encourages personal and professional growth through meaningful work.
Recognized as a Global Top Employer, BioLife offers rewarding career opportunities, promotes innovation, and strives for excellence in all endeavors. We cultivate an inclusive and collaborative work environment, united by a shared commitment to providing Better Health and a Brighter Future for individuals worldwide.
Compensation and Benefits:
We recognize that compensation is a crucial consideration as you explore your career options. We are committed to equitable pay for all employees and aim to maintain transparency in our compensation practices.
Equal Employment Opportunity:
BioLife is proud of its commitment to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information, marital status, veteran status, or any other characteristic protected by law.
