Customer Support Professional

2 days ago


Wichita, Kansas, United States MCI Careers Full time

Job Overview

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We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.

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Your primary duties will include handling customer inquiries, resolving technical issues, and escalating complex problems to senior support teams. You will also be required to stay up-to-date with company policies and procedures to ensure compliance and consistency.

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Key Requirements:

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  • High school diploma or equivalent required; some college or university education preferred.\
  • Minimum 1 year of experience in customer service or related field.\
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.\
  • Proven track record of delivering high-quality results in a fast-paced environment.\
  • Ability to work flexibly and adapt to changing priorities and deadlines.\
  • Strong analytical and problem-solving skills, with ability to think critically and creatively.\\
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Why Work with Us?

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At MCI Careers, we value our employees' contributions and offer a range of benefits and rewards to recognize their hard work and dedication. Our benefits package includes competitive compensation, comprehensive health insurance, paid time off, and opportunities for career advancement and professional development.

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We also prioritize work-life balance, offering flexible scheduling and remote work options to support our employees' personal and family commitments.

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Our commitment to diversity, equity, and inclusion ensures that our workplace is inclusive and welcoming to all employees, regardless of their background, culture, or identity.



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