Customer Support Specialist
3 weeks ago
About MCI Careers
">MCI Careers is a leading provider of business process outsourcing services, delivering exceptional experiences and driving optimal performance for our clients. We are committed to helping our employees grow and succeed in their careers.
Job Description:
Customer Service Representative (On-Site)We are seeking a skilled and customer-focused Customer Service Representative to join our on-site team in Wichita, Kansas. As a member of our call center, you will provide exceptional customer service to clients across the country.
Responsibilities:
- Handle inbound and outbound calls, emails, and chats in a professional and courteous manner
- Identify customers' needs and resolve issues efficiently
- Collaborate with internal teams to resolve complex customer issues
- Meet and exceed productivity and quality targets
- Participate in ongoing training and development programs to enhance skills and knowledge
What We Offer:
- Paid training and onboarding process
- Competitive hourly rate of $11.00-$14.00
- Ongoing training and development opportunities
- Paid time off and holidays
- Medical, dental, and vision coverage options
- Casual dress code and regular raises based on performance
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