Customer Service Professional

2 days ago


Wichita, Kansas, United States Mass Markets Full time

At Mass Markets, we're looking for a highly skilled Customer Service Professional to join our team. As a Telecom Support Representative, you'll play a critical role in delivering exceptional customer experiences. With a focus on inbound and outbound contacts, you'll handle customer inquiries in a timely and professional manner.

We're committed to providing the best possible service to our customers. To achieve this goal, you'll need to utilize systems and technology to complete account management tasks and document customer claims accurately. Additionally, you'll be responsible for following all required scripts, policies, and procedures to ensure compliance with confidential information and personal data requirements.

We estimate the salary for this role to be around $40,000 - $60,000 per year, depending on location and experience. If you're passionate about delivering top-notch customer service and have excellent communication skills, we encourage you to apply.



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