Travel Experience Coordinator
5 days ago
**Job Title:** Travel Experience Coordinator
**Job Type:** Full-time
**Location:** Remote
**About HappyGo Travel Services:** HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.
**Responsibilities:**
Customer Service- Communicate with clients to understand their travel preferences and requirements.
- Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
- Handle inquiries, concerns, and complaints professionally and promptly.
- Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
- Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
- Confirm bookings and send detailed itineraries to clients.
- Stay updated on travel trends, visa requirements, and safety information for various destinations.
- Offer insights and suggestions for travel experiences that match client interests.
- Maintain accurate records of bookings, payments, and client interactions using our CRM system.
- Process payments and handle invoicing as needed.
**Benefits:**
- Competitive salary with performance-based bonuses.
- Remote work opportunity, allowing for flexible hours and work-life balance.
- Opportunities for professional development and training in the travel industry.
- Access to exclusive travel discounts and perks.
- Collaborative team environment with supportive colleagues.
**Basic Qualifications:**
- Proven experience in a similar customer service role or within the travel industry.
- Strong communication skills with fluency in written and spoken English (additional languages are a plus).
- Proficiency in using booking platforms and CRM systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team, with a customer-first mindset.
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