Travel Experience Coordinator

5 days ago


New York, New York, United States HappyGo Travel Services Full time
Job Description

**Job Title:** Travel Experience Coordinator

**Job Type:** Full-time

**Location:** Remote

**About HappyGo Travel Services:** HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

**Responsibilities:**

Customer Service
  • Communicate with clients to understand their travel preferences and requirements.
  • Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
  • Handle inquiries, concerns, and complaints professionally and promptly.
Booking and Scheduling
  • Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
  • Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
  • Confirm bookings and send detailed itineraries to clients.
Destination Knowledge
  • Stay updated on travel trends, visa requirements, and safety information for various destinations.
  • Offer insights and suggestions for travel experiences that match client interests.
Administrative Tasks
  • Maintain accurate records of bookings, payments, and client interactions using our CRM system.
  • Process payments and handle invoicing as needed.

**Benefits:**

  • Competitive salary with performance-based bonuses.
  • Remote work opportunity, allowing for flexible hours and work-life balance.
  • Opportunities for professional development and training in the travel industry.
  • Access to exclusive travel discounts and perks.
  • Collaborative team environment with supportive colleagues.

**Basic Qualifications:**

  • Proven experience in a similar customer service role or within the travel industry.
  • Strong communication skills with fluency in written and spoken English (additional languages are a plus).
  • Proficiency in using booking platforms and CRM systems.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team, with a customer-first mindset.


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