Front Office Manager
3 weeks ago
Hotel Front Office Manager Job Description
Homewood Suites Newport Cincinnati is seeking a highly skilled Hotel Front Office Manager to lead our front desk team. As a key member of our hotel staff, you will be responsible for ensuring exceptional guest service, managing front office operations, and supervising front desk staff.
Key Responsibilities:
- Direct front desk operations and ensure customer service meets our high standards
- Hire, train, and supervise front office employees to provide excellent guest services
- Interact with customers, assist with inquiries, and resolve guest complaints
- Manage the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
Requirements:
- A high school diploma or GED equivalent certification required
- At least two years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired
What We Offer:
- SAME DAY PAY
- Vacation
- Brand Travel Discounts
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month
- Associate of the Year
- Service Awards
Additional Benefits for Full-Time Associates:
- Medical, Dental, Vision BENEFITS BEGIN DAY ONE
- Free Basic Life and basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- 401(k) with a Company match
- Jury Duty Leave
- Bereavement Leave
About Us:
At Homewood Suites Newport Cincinnati, we believe in creating a workplace where our associates can thrive. We offer a comprehensive benefits package, opportunities for growth and development, and a commitment to diversity and inclusion.
EOE/Drug-Free Workplace.
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