Evening Front Desk Associate

6 days ago


Newport News, Virginia, United States MCR Hotels Full time

Job Summary

The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the administrative processes of the hotel. This role requires a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  1. Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
  2. Maintain proper operation of the telephone switchboard and respond to guest inquiries in a timely and professional manner.
  3. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  4. Document all guest requests, complaints, or problems immediately and notify designated departments for resolving the situation.
  5. Be aware of all rates, packages, and special promotions, and be knowledgeable of the front desk computer system.
  6. Log and deliver packages, mail, and messages, and share knowledge of the property and amenities with guests.
  7. Accurately complete the check-in and checkout process, and use creative reasoning to overcome guest objections and concerns.
  8. Restock front desk area and supplies as required or assigned by immediate supervisor.

Requirements

  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task and be detail-oriented.
  3. Demonstrate the ability to problem-solve and effectively deal with internal and external customers.
  4. Must have basic English verbal and written communication skills.
  5. Must work well in stressful, high-pressure situations.
  6. Basic math skills.
  7. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  8. Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.

Preferred Qualifications

  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.

About MCR Hotels

  • MCR Hotels is a leading hotel owner-operator in the United States.
  • We have a portfolio of 148 premium-branded hotels across 37 states and 106 cities.
  • We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.

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