Evening Front Desk Associate
6 days ago
Job Summary
The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the administrative processes of the hotel. This role requires a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
- Maintain proper operation of the telephone switchboard and respond to guest inquiries in a timely and professional manner.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Document all guest requests, complaints, or problems immediately and notify designated departments for resolving the situation.
- Be aware of all rates, packages, and special promotions, and be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages, and share knowledge of the property and amenities with guests.
- Accurately complete the check-in and checkout process, and use creative reasoning to overcome guest objections and concerns.
- Restock front desk area and supplies as required or assigned by immediate supervisor.
Requirements
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task and be detail-oriented.
- Demonstrate the ability to problem-solve and effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
Preferred Qualifications
- Experience in a hotel or a related field.
- Brand knowledge and experience.
About MCR Hotels
- MCR Hotels is a leading hotel owner-operator in the United States.
- We have a portfolio of 148 premium-branded hotels across 37 states and 106 cities.
- We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.
-
Front Desk Associate
4 weeks ago
Newport News, Virginia, United States Iskcon Hospitality Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Super8 Hotel Newport News/Jefferson Ave. As a Front Desk Receptionist, you will be responsible for ensuring that hotel guests receive exceptional service and a memorable stay.Key ResponsibilitiesProvide warm and welcoming service to guests at check-in,...
-
Front Desk Representative
4 weeks ago
Newport News, Virginia, United States Newport Harbor Island Resort Full timeFront Desk AgentAre you a people-oriented individual with a passion for delivering exceptional guest experiences? We're seeking a Front Desk Agent to join our team at Newport Harbor Island Resort, a premier resort destination in Newport, Rhode Island.Responsibilities:Greet and welcome guests with a warm and friendly attitude, creating a positive first...
-
Front Desk Representative
1 month ago
Newport News, Virginia, United States Newport Bay Club Full timeJob OpportunityWe are seeking a reliable and ambitious individual to fill our Front Desk Agent position at Newport Bay Club in Newport, RI. The ideal candidate will have flexible hours and excellent customer service skills.Key ResponsibilitiesProvide exceptional customer service to guests and clientsManage front desk operations, including check-in and...
-
Front Desk Representative
1 month ago
Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full timeJob OpportunityWe are seeking a Night Auditor to join our team at Shree Avdhut Partnership Ltd. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our front desk services.Key Responsibilities:Register and assign rooms to guests in a timely and efficient manner.Confirm phone and online reservations to ensure accurate room...
-
Front Desk Representative
2 weeks ago
Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full timeJob SummaryWe are seeking a Night Auditor to join our team at Shree Avdhut Partnership Ltd. As a key member of our front desk team, you will be responsible for ensuring a seamless guest experience.Key Responsibilities:Register and assign rooms to guests in a timely and efficient mannerVerify and confirm phone and online reservations to ensure accuracyRespond...
-
Front Desk Representative
4 weeks ago
Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full timeJob SummaryWe are seeking a highly organized and customer-focused Night Auditor to join our team at Shree Avdhut Partnership Ltd. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and guest services.Key Responsibilities:Register and assign rooms to guests in a timely and efficient mannerConfirm phone and online...
-
Front Desk Representative
1 week ago
Newport News, Virginia, United States Newport Harbor Island Resort Full timeWelcome to Newport Harbor Island Resort, where we're looking for a talented Front Desk Agent to join our team!This is an exciting opportunity to work in a beautiful and tranquil setting, delivering exceptional service and creating unforgettable memories for our guests.As a Front Desk Agent, you will be the friendly face that welcomes and assists our guests...
-
Medical Front Desk Coordinator
6 days ago
Newport News, Virginia, United States Medical Temporaries, Inc. Full timeJob SummaryWe are seeking an experienced Medical Front Desk Receptionist to join our team at Medical Temporaries, Inc. This is a full-time position requiring availability between 8:00 AM and 4:30 PM, Monday through Friday, located in Newport News, VA.ResponsibilitiesProvide exceptional patient care while adhering to HIPAA laws and regulations in an...
-
Front Desk Coordinator
4 weeks ago
Newport News, Virginia, United States Riverside Health System Full timeJob SummaryThe Front Desk Coordinator role at Riverside Health System provides a variety of general administrative and reception duties. This includes answering telephones and directing callers to appropriate staff, greeting and directing all visitors, and maintaining office supplies. The ideal candidate will demonstrate proficiency with Micros Receptionist...
-
Part-Time Hotel Front Desk Auditor
2 weeks ago
Newport News, Virginia, United States La Quinta Inn & Suites Newport Full timeHotel Night Auditor Job DescriptionLa Quinta Inn & Suites Newport is seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial records, providing exceptional service to hotel guests, and producing reports for management.Responsibilities:Verify and...
-
Part-Time Hotel Front Desk Auditor
2 weeks ago
Newport News, Virginia, United States La Quinta Inn & Suites Newport Full timeLa Quinta Inn & Suites Night Auditor Job DescriptionWe are seeking a detail-oriented and customer-focused Night Auditor to join our team at La Quinta Inn & Suites Newport. As a Night Auditor, you will be responsible for verifying, auditing, and reconciling all financial records, including room charges, cash drawer activity, and credit card...
-
Front Desk Representative
2 weeks ago
Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full timeJob OverviewShree Avdhut Partnership Ltd is seeking a skilled Night Auditor to enhance our team's efficiency and provide exceptional guest experiences.Key Responsibilities:Accommodate patrons and identify areas for improvement to optimize operations.Register and assign rooms to guests, confirming phone and online reservations.Respond to guest needs,...
-
Front Desk Ambassador
2 weeks ago
Newport News, Virginia, United States Holiday Inn Express and Suites Full timeTrue Hospitality at Holiday Inn Express and SuitesWe're passionate about creating unforgettable experiences for our guests. As a Front Desk Representative, you'll be the face of our hotel, providing warm and personalized service to every guest who walks through our doors.Daily ResponsibilitiesWelcome guests with a smile and a friendly demeanor, ensuring a...
-
Front Desk Representative
2 weeks ago
Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full timeJob SummaryWe are seeking a Night Auditor to join our team at Shree Avdhut Partnership Ltd.Key Responsibilities:Guest Accommodation: Register and assign rooms to guests, ensuring a seamless check-in experience.Reservation Management: Confirm phone and online reservations, guaranteeing accurate and timely processing.Guest Services: Respond to guest needs,...
-
Part-Time Hotel Front Desk Auditor
4 weeks ago
Newport News, Virginia, United States La Quinta Inn & Suites Newport Full timeHotel Night Auditor Job DescriptionWe are seeking a detail-oriented and customer-focused Night Auditor to join our team at La Quinta Inn & Suites Newport. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records.Responsibilities:Verify and reconcile all financial transactions, including room charges,...
-
Front Office Manager
2 weeks ago
Newport News, Virginia, United States LTD Hospitality Group Full timeHotel Operations Leadership OpportunityLTD Hospitality Group is seeking a strategic and motivated leader to oversee the operation of the Front Desk, ensuring exceptional guest satisfaction, associate morale, and standards of quality.Key Responsibilities:Supervise and coordinate the activities of the Front Desk, Service Express Agents, Night Audit, and...
-
Front Desk Team Member
1 week ago
Newport News, Virginia, United States Iskcon Hospitality Inc Full timeJob DescriptionThe Front Desk Team Member is responsible for providing exceptional customer service to hotel guests, ensuring a positive and memorable experience. Key responsibilities include handling financial transactions, maintaining accurate records, and working effectively as part of a team. The ideal candidate will possess excellent communication...
-
Front Office Manager
3 weeks ago
Newport News, Virginia, United States LTD Hospitality Group Full timeFront Office Manager Job DescriptionLTD Hospitality Group is seeking a highly motivated and strategic Front Office Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for ensuring exceptional guest satisfaction, associate morale, and standards of quality, service, and cleanliness.Key...
-
Guest Relations Associate
3 weeks ago
Newport News, Virginia, United States The Mariners' Museum Full timeJob Title: Guest Relations AssociateThe Mariners' Museum is seeking a highly skilled and customer-focused Guest Relations Associate to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our museum.Key...
-
Front Desk Wellness Service Representative
4 weeks ago
Newport News, Virginia, United States PEAK Physical Therapy & Performance Full timeCompany OverviewPEAK Physical Therapy & Performance is a dynamic and growing practice in New Hope, PA, dedicated to providing exceptional patient care and promoting long-term health and wellness.Job SummaryWe are seeking a highly motivated and compassionate individual to join our team as a Front Desk Wellness Service Representative. As a key member of our...