In-Office Service Coordinator

4 days ago


San Ramon, California, United States Plumbing Care, Inc. Full time
Role Overview
Plumbing Care, Inc. is seeking a highly skilled and organized professional to serve as an In-Office Dispatcher. This role involves handling multiple responsibilities, including answering calls, providing customer service, scheduling appointments, and assisting technicians as needed.

The ideal candidate will have prior dispatch experience and be proficient in using Service Titan. Experience in plumbing would be advantageous. They should also possess strong organizational skills, excellent communication abilities, and proficiency in Mac applications.

Essential Duties:
  • Answer and resolve customer inquiries via phone and email.
  • Handle missed calls promptly and ensure seamless communication.
  • Provide high-quality customer service and support.
  • Schedule appointments and manage the company calendar effectively.
  • Dispatch service calls to field technicians and perform administrative tasks as needed.


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