Dispatch Coordinator
3 weeks ago
We are looking for a talented Dispatch Coordinator to join our team at Plumbing Care, Inc. As an In-Office Live Dispatcher, you will play a crucial role in providing exceptional customer service, scheduling appointments, and dispatching service calls to field technicians.
The ideal candidate must have a strong background in customer service, experience with Service Titan, and knowledge of plumbing. We offer a competitive salary ranging from $25-$30 per hour, depending on experience, as well as PTO and benefits.
Job Overview:
Job DescriptionIn this role, you will be responsible for:
- Providing exceptional customer service via phone and email.
- Scheduling appointments and managing the calendar.
- Dispatching service calls to field technicians.
- Performing general office duties as needed.
Requirements:
- Strong customer service skills.
- Experience with Service Titan.
- Knowledge of plumbing.
- Proficiency in Mac applications.
- Ability to type 60+ wpm.
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Dispatch Coordinator
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San Ramon, California, United States Plumbing Care, Inc. Full timeKey ResponsibilitiesAnswer incoming calls and provide exceptional customer service.Call missed calls back immediately and respond to email inquiries.Schedule appointments and manage the calendar.Dispatch service calls to field technicians.Perform general office duties as needed.
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