Event Service Specialist
2 weeks ago
The Landings Golf and Athletic Club is a prestigious private residential club dedicated to offering its members an active lifestyle through exceptional amenities. Our Club features championship golf courses, numerous tennis and pickleball courts, diverse dining options, and a comprehensive wellness center.
At The Landings Golf and Athletic Club, we emphasize professionalism, courtesy, integrity, and teamwork. Our service professionals are our greatest asset, and their contributions directly influence our success. We are committed to providing an outstanding work environment and benefits for our team members.
Banquet Server Role Summary:
The Banquet Server is responsible for facilitating food and beverage service, ensuring guest satisfaction, and managing the logistics of banquet events through effective communication and teamwork, contributing to the overall success of each event.
Key Responsibilities:
- Warmly greet and communicate with all members in a courteous and prompt manner.
- Review Banquet Event Orders (BEO's) at the start of each shift to ensure clarity on the products and services available for the event.
- Assist in the set-up of tables, linens, chairs, and other arrangements for banquet events.
- Prepare the event space by adjusting lighting, sound levels, and temperature as necessary once guests arrive.
- Exhibit a sense of urgency while on the floor to enhance guest experience.
- Provide guests with a memorable experience, encouraging return visits.
- Maintain a high standard of dining service by delivering items, addressing guest needs, clearing courses, replenishing utensils, and refilling glasses.
- Adhere to departmental uniform and grooming standards.
- Collaborate effectively with all departmental staff.
- Be flexible with working various shifts, including nights, weekends, and holidays.
- Follow all departmental and Club policies and procedures.
- Perform additional duties as assigned.
Qualifications, Skills, and Abilities:
- Must be at least 18 years of age.
- One or more years of experience in food service or customer service is preferred.
- Complete alcohol awareness and food safety training within 30 days of hire.
- Knowledge of fine wines and liquors is highly desirable.
- Valid Driver's License required for operating company vehicles.
- Ability to read, comprehend, and follow verbal and written instructions.
- Capable of managing a diverse workload and prioritizing tasks in a fast-paced environment.
- Must demonstrate tact and understanding when addressing various customer service challenges.
- Highly organized with the ability to handle multiple tasks efficiently.
- Willingness to provide exceptional service and lead the department towards achieving its mission.
- Ability to understand verbal and written instructions in English.
Physical Requirements:
- Must be able to stand and/or walk for the entirety of the shift.
- Ability to lift, carry, or move items weighing up to 50 pounds.
- Engage in pushing, pulling, bending, stooping, and reaching as necessary.
- Work in various weather conditions as required by event functions.
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