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IT Support Specialist

2 months ago

Savannah, Georgia, United States Johnson Service Group Full time
Job Overview

Position Summary
We are seeking a dedicated IT Support Specialist to provide comprehensive support for our clients' desktop and laptop environments. This role involves the imaging, deployment, and technical assistance for both in-house and remote users. The ideal candidate will ensure that all configurations align with established IT policies while managing data backup and hardware issues.

Key Responsibilities

  • Assist with the setup and configuration of desktop applications, ensuring compliance with IT standards.
  • Provide on-site technical support for end users within designated areas.
  • Diagnose and resolve workstation and peripheral issues both remotely and in person.
  • Maintain the functionality of end-user applications and equipment, adhering to all relevant policies and procedures.
  • Install and support critical network devices to ensure seamless business operations.
  • Conduct end-user data backup and recovery with meticulous attention to detail.
  • Manage surplus equipment in accordance with established protocols, including proper sanitization and disk wiping to DoD standards.
  • Document and track problem tickets, escalating issues to appropriate teams as necessary.
  • Collaborate with vendor support to troubleshoot technical problems related to desktop hardware and software.
  • Assist with special projects, including the setup, breakdown, and relocation of computer equipment and peripherals.
Company Overview

At Johnson Service Group, we pride ourselves on our people and culture, which contribute to making our organization a fantastic workplace. Our mission is to empower individuals, assist our clients in achieving their objectives, and recruit driven professionals.

With over 40 years of experience, Johnson Service Group, Inc. stands as a leader in the staffing and consulting services sector across North America. We are committed to providing exceptional service and diverse solutions to meet the evolving needs of our clients and candidates.

As an Equal Opportunity Employer, Johnson Service Group is dedicated to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.