Human Services Specialist

2 months ago

Savannah, Georgia, United States Commonwealth of Virginia Full time
Job Summary

This is a challenging and rewarding role that requires strong communication and interpersonal skills. As a Human Services Assistant III, you will serve as the initial point of contact for clients seeking benefits and/or services, and will be responsible for screening clients for benefits and services, interviewing clients and explaining programs, services, policies and procedures, and assisting clients with applications.

Key Responsibilities
  • Screen clients for benefits and services
  • Interview clients and explain programs, services, policies and procedures
  • Assist clients with applications
  • Evaluate and approve agency providers
  • Research information
  • Serve as initial point of contact for applicants
  • Interview applicants for benefits and/or service programs
  • Provide information regarding various programs and benefits, general eligibility requirements, policies and procedures
  • Assist clients with completing applications and perform initial screening of applications
  • Provide information to clients seeking services and directly make referrals for services
  • Research a variety of databases to obtain and/or verify information needed to process applications
  • Maintain logs of client documentation received
  • Schedule and coordinate appointments for clients to meet with benefit, employment or services staff
  • Contact clients for requested/needed information and respond to routine questions in person, e-mail or by telephone
  • Analyze needs and coordinate resources that will support families/clients and generate payment for services when appropriate
Additional Responsibilities
  • Interview clients and conduct assessment for emergency needs
  • Prepare periodic, special and other reports for statistics
  • Provide assistance in the orientation/training of new staff
  • Foster Care:
    • Conduct adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found
    • Assist with subsidy billings and payments
    • Prepare a variety of financial, statistical forms and reports, case documentation and court reports
    • Assist in conducting supervised visitation
    • Coordinate special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events
Requirements
  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work
  • Considerable knowledge of principles and processes for providing customer and personal services, structure and content of the English language, and administrative and clerical procedures and systems
  • Working knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, mathematics and research methods, and eligibility requirements for the programs assigned
  • Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs
  • Skill in operating a variety of automated office equipment and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs
  • Demonstrated ability to communicate effectively with program participants, plan, organize, and prioritize own work schedule, establish and maintain working relationships with clients, professionals, co-workers, and the public, and exhibit solid interpersonal skills
Special Requirements

Applicants may be subject to Criminal History Background search, Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in community emergency shelter in the event of a disaster or emergency.

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