Lead Facilities Operations Engineer

2 weeks ago

St Louis, Missouri, United States ServiceSource Full time
Join ServiceSource as a Lead Facilities Operations Engineer
Make a significant contribution by becoming part of ServiceSource, an advocate for individuals with disabilities. Discover new pathways in an organization filled with skilled professionals who foster innovation, embrace transformation, and serve the community.

Position Overview

Accountable for the efficiency of the NGA contract, focusing on performance, productivity, safety, and operational excellence in alignment with contractual standards and client satisfaction.

Monitor and assess human service delivery while preparing comprehensive reports for funding bodies and corporate sectors. Innovate services to cater to the needs of individuals engaged through or referred to NGA. Propose policies and strategic plans for the organization concerning human service delivery and operational frameworks. Enhance and sustain business revenues to secure both existing and new employment opportunities. Supervise the collection of human service and statistical data. Engage in the annual revision of Strategic and Business Plans.

Key Responsibilities
The responsibilities outlined below reflect the necessary knowledge, skills, and abilities required for this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These duties will be evaluated during the Annual Performance Review.

Effectively oversee MEP quality assurance and quality control activities, ensuring that all aspects of the PWS are executed to meet or surpass contract standards.


Ensure compliance of operational and maintenance programs for all equipment and physical structures with corporate standards, as well as local, state, and national regulations, to safeguard assets, customers, and employees while ensuring optimal operations.


Directly supervise and manage the IDIQ Project Management and MEP Contract, including CMMS documentation, project scheduling, and coordination with subcontract project managers for Preventative Maintenance and Service Order execution. Ensure adherence to all safety and security protocols by employees.

Engage in technical writing and special projects as necessary. Further develop and organize the document management system and technical library.

Maintain customer relationships to identify and proactively address issues while ensuring open communication regarding expectations.

Perform additional related duties as assigned.

Additional Duties
Track, analyze, and trend project performance metrics, costs, customer satisfaction levels, progress against strategic plan goals, and employee satisfaction.

Review and submit regular invoicing for clients based on contract type, terms, and conditions.

Collaborate with direct reports to establish goals that align with the strategic support plan.

Evaluate and recommend staff training programs, workshops, seminars, and classes.

Continuously assess project performance and current technologies to introduce management and technical performance innovations. Review business systems administration, resources, procedures, and methods to enhance operational effectiveness, utility, and efficiency.

Oversee the Contractor's ES&H functions, ensuring compliance with safe work practices. Monitor cost control, financial reports, budgeting, and overall operating expenses.

Coordinate work priorities and monitor methods, procedures, and programs.

Enhance cost-effectiveness and efficiency by overseeing the monitoring and inspection of maintenance, repair, and service operations for quality control and contract compliance.

Qualifications:
Education, Experience, and Certifications

Bachelor's Degree in engineering and/or Project Management from an accredited institution is required.

Years of experience in project management-level roles with responsibilities and complexities similar to the project scope are required.

Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is essential.

A Master's degree in Engineering, Management, or Business is preferred. Professional Engineer (PE) registration is highly desirable.

Knowledge, Skills, and Abilities
Familiarity with PM and CM programs, MEP, logistics, and administrative support services.

Professional Engineer designation is highly preferred.


As per the PWS, this position serves as a designated alternate for the Program Manager and must successfully complete all required National Incident Management System courses.


Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

A robust technical understanding of all facilities maintenance and operations, including HVAC, electrical, plumbing, and life safety systems.

Proficient typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear.

The employee frequently is required to stand, walk, sit, use fine motor skills to manipulate, handle, or operate equipment, and reach with hands and arms.

The employee may occasionally be required to climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet.

What We Offer
ServiceSource is dedicated to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

If accommodation is needed in the application process, arrangements can be made with the local regional office. We are an E-Verify Employer and a drug-free workplace.

Pre-employment background checks are required for all employment positions.

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