Senior Operations Supervisor

2 weeks ago

Laurel, Montana, United States The PNC Financial Services Group, Inc Full time
Position Overview

At The PNC Financial Services Group, Inc., our workforce is our most significant differentiator and competitive edge in the markets we operate. We are all committed to providing the best experience for our clients. Each day, we collaborate to cultivate an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the organization's success. As a Senior Operations Supervisor within the Corporate & Institutional Banking Group, you will play a crucial role in operational management.

In this vital position, you will oversee production, manage supervisors and team leaders, ensure compliance, monitor supplies, and supervise daily team activities. You will hold the team accountable for operational objectives and report results to management, adhere to established processes and procedures, utilize operational tools, and work closely with your teams and senior management to implement operational enhancements.

Key Responsibilities
  • Contribute to the formulation of the operations strategy. Implement the operational plan and communicate the strategy to the operations team. Responsible for multiple functions across various sites or managing a complex product or location. Supervise managers, supervisors, and/or individual contributors.
  • Ensure the achievement of desired business outcomes. Act as a senior escalation point and resolve exceptions and complex process and product support issues. Review and oversee end-to-end processes of varying risk and financial value. May engage with clients and/or third parties to drive business results and resolve escalated concerns.
  • Manage all human resources-related activities for direct and indirect reports while maintaining employee engagement. Provide coaching and development opportunities for team members, supervisors, and/or managers. Lead team meetings, communicate strategy, and translate it into actionable operational plans.
  • Offer consultation and advice to service partners and clients. Identify and influence strategic improvement initiatives and serve as a representative or project sponsor for the operations group on various projects. Develop, review, and/or approve standard operating procedures as necessary. Recommend and/or drive policy enhancements.
  • Oversee and/or own the control framework for assigned units. Review reports and/or key risk indicators to identify exceptions, monitor quality, and ensure effective quality risk management. Manage and be accountable for risk mitigation and business resiliency strategies. May review transactions and related documentation. Verify work processes to ensure completeness, accuracy, and adherence to established service levels, departmental controls, risk tolerance, and applicable procedures.
Qualifications

Successful candidates must demonstrate the necessary knowledge, skills, and abilities for this role.

Preferred Skills
Accountability, Customer Needs, Customer Solutions, Compliance Assurance, Process Enhancements, Results-Driven, Risk Mitigation Strategies, Standard Operating Procedures (SOP), Initiative Taking

Competencies
Decision Making and Critical Thinking, Effective Communication, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures

Work Experience
Roles at this level typically require a university/college degree, with 3+ years of industry-relevant experience. A position in an operations or production environment typically necessitates 2 years of prior managerial experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.

Education
Bachelor's Degree

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

The PNC Financial Services Group, Inc. offers a comprehensive range of benefits to support your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; life insurance for employees and their dependents; short and long-term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully funded; a robust wellness program with financial incentives.

Additionally, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise mandated by law; between 15 to 25 vacation days each year, depending on career level and years of service.

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