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Senior Manager of Fraud Operations

2 months ago

Laurel, Montana, United States TD Bank Group Full time
Work Location:
United States of America

Hours:
40

Pay Details:
$110,760 - $166,400 USD

TD is dedicated to ensuring fair and equitable compensation opportunities for all employees. The provided salary range for this position considers various factors that influence compensation decisions. The actual base pay offered may differ based on the candidate's skills, experience, job-related knowledge, certifications, geographic location, and specific business needs. As TD prioritizes career development, it is uncommon for an individual to be hired at or near the top of the salary range for their role.

As a candidate, you are encouraged to discuss compensation-related inquiries with your recruiter, who can provide more specific details regarding this position.

Line of Business:
Financial Crimes & Fraud Management
Job Overview:

The Senior Manager of Fraud Operations is responsible for overseeing a substantial and intricate fraud operational function, with overall accountability for delivering strategic direction and guidance on a wide array of complex fraud operational activities and specialized project support within enterprise fraud operations. This role will facilitate the examination of customer insights across diverse data sets related to fraudulent activities. The incumbent will identify, monitor, and address any challenges identified, including potential business cases for capabilities and future investment requirements.

Responsibilities:
  • Provide leadership in people management by recruiting top talent, establishing goals, developing staff, managing employee performance, and making compensation decisions while promoting teamwork and addressing disciplinary actions as necessary.
  • Oversee and lead a complex reporting function for an area of significant risk and scope, while nurturing talent and developing skills to achieve career aspirations and business outcomes.
  • Offer coaching, mentorship, and guidance to practitioners and executives within the area of expertise.
  • Manage the overall discipline and strategy for respective areas, aligning with enterprise best practices.
  • Act as a strategic partner to the leadership team regarding portfolio and financial management, leveraging deep industry knowledge to identify operational efficiencies and opportunities.
  • Facilitate key strategic discussions and provide thought leadership to executive audiences, which may include strategic roadmaps and deliverables.
  • Set operational team direction and collaborate with others to achieve common objectives.
  • Focus on long-term planning for the functional area (e.g., 12 months or more).
Qualifications:
  • Undergraduate degree required.
  • 10+ years of relevant experience.
  • Advanced understanding of business goals and the full suite of policies, programs, processes, and systems.
  • Knowledge of current and emerging market trends.
  • Ability to contribute to the strategic direction of the function and advise senior leadership.
  • Capability to forecast initiatives and demands to develop annual strategic plans.
  • Proficient in preparing and managing budgets and resource allocation.
  • Advanced skills in leading, planning, implementing, and evaluating program/project activities to ensure initiative completion.
  • Ability to influence and achieve results through effective negotiation, problem-solving, and communication skills.
  • Knowledge of risk management standards and regulations.
  • Skilled in mentoring, coaching, and performance management.
  • Ability to exercise sound judgment in decision-making.
  • Effective communication skills in both oral and written forms.
  • Ability to work collaboratively and build relationships across teams and functions.
  • Proficient in using software tools and computer applications, including MS Office.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Ability to work successfully as part of a team and independently.
  • Ability to handle confidential information with discretion.
Customer Accountabilities:
  • Oversee a team of fraud professionals providing operational support to partners.
  • Participate in enterprise-wide or customer-focused special projects.
  • Oversee the research, development, and implementation of new processes, technologies, or operating models.
  • Lead the team autonomously, developing group policies and procedures in coordination with leadership.
  • Ensure compliance with internal fraud policies and federally mandated guidelines.
  • Serve as the primary escalation point for significant risk matters.
  • Implement corrective actions and recommend changes to procedures as necessary.
  • Participate in responding to periodic audits for various regulatory bodies.
Shareholder Accountabilities:
  • Collaborate with key business leaders to develop business plans, optimizing resource use and leveraging TD's operating model.
  • Coordinate technology support, including vendor research databases.
  • Monitor the performance of fraud systems and communicate feedback to management and vendors.
  • Integrate new systems and upgrades into fraud operations as needed.
  • Plan and execute strategic activities, review results, and adjust tactics accordingly.
  • Design the strategic framework of the fraud team, ensuring adequate staffing and evaluations.
  • Ensure employees are knowledgeable and minimize operational and regulatory risks.
  • Stay informed of emerging issues, trends, and regulatory requirements.
  • Maintain knowledge of end-to-end processes and regulatory requirements.
Employee/Team Accountabilities:
  • Contribute to the development of strategic priorities within the operational area.
  • Develop annual and long-term plans for the area and influence broader plans.
  • Manage the overall team, providing leadership and guidance.
  • Set targets and objectives for the team and deliver results.
  • Enhance team expertise to align with business demands and direction.
  • Lead a high-performing team, providing feedback and performance reviews.
  • Manage employees in compliance with human resources policies and guidelines.
  • Share knowledge and expertise among the team and ensure timely communication of issues.
  • Support an environment where team members can escalate business challenges.
  • Recruit to ensure a diverse and qualified workforce.
  • Foster a cohesive team environment that supports diversity and common goals.
  • Act as a brand ambassador for the business area and the bank.
About TD:
TD is a leading global financial institution and the fifth largest bank in North America by branches. We deliver exceptional customer experiences to millions of households and businesses across Canada, the United States, and globally. With over 95,000 colleagues, we are committed to enriching the lives of our customers, communities, and colleagues.

TD is focused on being a leader in customer experience, believing that all colleagues are customer-facing. As we grow our business and execute our strategy, we innovate to enhance customer experiences and build capabilities for the future of banking. We support our colleagues' development through mentorship, training programs, and regular leadership conversations.

Total Rewards Package:
Our Total Rewards package reflects our investment in our colleagues' financial, physical, and mental well-being. It includes base salary, variable compensation, health benefits, retirement programs, paid time off, and career development opportunities.

Colleague Development:
We are committed to helping our colleagues succeed in their career paths and skill development through regular conversations and access to learning platforms.

Training & Onboarding:
We provide comprehensive training and onboarding to ensure you have the resources needed for success in your new role.

Interview Process:
We will reach out to candidates of interest to schedule interviews and communicate outcomes to all applicants.

Accommodation:
If you require accommodations during the application process, please inform us of your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.