Senior Manager of Fraud Operations

2 weeks ago

Laurel, Montana, United States TD Bank Group Full time
Work Location:
United States of America

Hours:
40

Pay Details:
$110,760 - $166,400 USD

TD is dedicated to ensuring fair and equitable compensation for all employees. The salary range for this position considers various factors that influence compensation decisions. The actual base pay offered may differ based on the candidate's skills, experience, job-related knowledge, certifications, geographic location, and specific business needs. As part of our commitment to career development, it is uncommon for individuals to be hired at or near the top of the salary range for their role.

As a candidate, you are encouraged to engage in discussions regarding compensation with your recruiter, who can provide specific details about this role.

Line of Business:
Financial Crimes & Fraud Management
Job Overview:

The Senior Manager of Fraud Operations is responsible for overseeing a comprehensive and multifaceted fraud operational function, providing strategic direction and guidance on a wide array of complex fraud operational activities and specialized project support within enterprise fraud operations. This role involves analyzing customer insights across various data sets related to fraud and addressing any identified issues, including potential business cases for future capabilities and investments.

Key Responsibilities:
  • Lead and manage a diverse team by recruiting top talent, setting objectives, developing staff, and overseeing performance and compensation decisions while fostering teamwork and addressing disciplinary actions as necessary.
  • Oversee a complex reporting function in an area of significant risk, ensuring talent growth and skill development to meet career aspirations and achieve business objectives.
  • Provide coaching and mentorship to practitioners and executives within the area of expertise.
  • Manage the overall strategy and discipline for the respective areas, aligning with enterprise best practices.
  • Act as a strategic partner to the leadership team in managing the portfolio and financials, leveraging deep industry knowledge to identify operational efficiencies and opportunities.
  • Facilitate strategic discussions and provide thought leadership to executive audiences, producing strategic roadmaps and deliverables.
  • Set operational team direction and collaborate with others to achieve common goals.
  • Focus on long-term planning for the functional area (e.g., 12 months or more).
Qualifications:
  • Undergraduate degree required.
  • 10+ years of relevant experience.
  • Advanced understanding of business goals and the full suite of policies, programs, processes, and systems.
  • Knowledge of current and emerging market trends.
  • Ability to contribute to the strategic direction of the function and advise senior leadership.
  • Proficient in forecasting initiatives and demand to develop annual strategic plans.
  • Skilled in budget preparation and resource allocation.
  • Expertise in leading, planning, implementing, and evaluating program/project activities to ensure successful initiative completion.
  • Strong negotiation, problem-solving, and communication skills.
  • Knowledge of risk management standards and regulations.
  • Experience in mentoring, coaching, and performance management.
  • Ability to exercise sound judgment in decision-making.
  • Effective oral and written communication skills.
  • Ability to collaborate and build relationships across teams and functions.
  • Proficient in using software tools and techniques.
  • Familiarity with computer applications, including MS Office.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Capable of working both independently and as part of a team.
  • Ability to handle confidential information with discretion.
Customer Accountabilities:
  • Oversee a team of fraud professionals providing operational support to partners.
  • Participate in enterprise-wide or customer-focused special projects.
  • Lead the research, development, and implementation of new processes, technologies, or operating models.
  • Work autonomously as the team leader, developing group policies and procedures in coordination with leadership and ensuring adherence to internal fraud policies and regulatory guidelines.
  • Coordinate compliance with overall fraud division guidelines and regulatory agencies.
  • Serve as the primary escalation point for significant risk matters.
  • Implement corrective actions and recommend changes to procedures as necessary.
  • Participate in audits and examinations for various regulatory bodies.
Shareholder Accountabilities:
  • Collaborate with key business leaders to develop business plans, optimizing resource use and leveraging TD's operating model for efficiency.
  • Coordinate technology support, including vendor research databases.
  • Monitor fraud system performance and communicate feedback to executive management and technology partners.
  • Integrate new systems and upgrades into fraud operations as needed.
  • Plan and execute strategic activities, review results, and adjust tactics accordingly.
  • Design the strategic framework for the fraud team, ensuring adequate staffing and evaluations.
  • Ensure employees are knowledgeable and minimize operational and regulatory risks by adhering to the Bank's Code of Conduct.
  • Stay informed about emerging issues, trends, and regulatory requirements, assessing their potential impacts.
  • Maintain knowledge of end-to-end processes and regulatory requirements.
Employee/Team Accountabilities:
  • Contribute to the development of strategic priorities within the operational area.
  • Develop annual and long-term plans for the area and influence broader organizational plans.
  • Manage the overall team, providing leadership and guidance.
  • Set targets and objectives for the team and deliver results.
  • Enhance team expertise to align with business demands and assess team skills.
  • Lead a high-performing team, providing feedback, coaching, and performance management.
  • Establish performance objectives for the team and address performance issues promptly.
  • Ensure compliance with human resources policies and guidelines.
  • Encourage knowledge sharing and timely communication of issues within the team.
  • Support an environment that promotes the escalation of business challenges and facilitates positive change.
  • Recruit to ensure a diverse and qualified workforce.
  • Foster a cohesive team environment that supports diversity and common goals.
  • Act as a brand ambassador for the business area and the bank.
About TD:
TD is a leading global financial institution and the fifth largest bank in North America by branches. We deliver exceptional customer experiences to millions of households and businesses across Canada, the United States, and beyond. With over 95,000 colleagues, we are committed to enriching the lives of our customers, communities, and colleagues.

At TD, we prioritize customer experience and believe that all employees play a vital role in this mission. As we grow our business and implement our strategy, we are continuously innovating to enhance customer experiences and build capabilities for the future of banking. Whether you are an experienced professional or just starting your career in financial services, we are here to support your potential.

Total Rewards Package:
Our Total Rewards package reflects our investment in our colleagues' financial, physical, and mental well-being. It includes base salary, variable compensation, health benefits, retirement programs, paid time off, banking benefits, and career development opportunities.

Colleague Development:
We are committed to helping you succeed in your career path. You will have regular development conversations with your manager and access to online learning platforms and mentoring programs to unlock future opportunities.

Training & Onboarding:
We provide comprehensive training and onboarding sessions to ensure your success in your new role.

Interview Process:
We will communicate with candidates of interest to schedule interviews and provide updates to all applicants.

Accommodation:
If you require accommodations during the application process, please reach out to our Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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