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Senior Manager of Fraud Operations

2 months ago

Laurel, Montana, United States TD Bank Group Full time
Work Location:
United States of America

Hours:
40

Pay Details:
$110,760 - $166,400 USD

TD is dedicated to ensuring fair and equitable compensation for all employees. The salary range for this position considers various factors that influence compensation decisions, including the candidate's skills, experience, job-related knowledge, certifications, geographic location, and specific business needs. It is common for new hires to start below the maximum of the salary range.

As a candidate, you are encouraged to engage in discussions regarding compensation with your recruiter, who can provide detailed information about this role.

Line of Business:
Financial Crimes & Fraud Management
Job Overview:

The Senior Manager of Fraud Operations is responsible for overseeing a significant and multifaceted fraud operational function, providing strategic direction and guidance on a wide array of complex fraud operational activities and specialized project support within enterprise fraud operations. This role involves analyzing customer insights across various data sets related to fraud, identifying and addressing operational challenges, and assessing future investment needs.

Key Responsibilities:
  • Lead and manage a team by recruiting top talent, setting objectives, developing staff, and overseeing performance and compensation decisions.
  • Direct a complex reporting function that addresses significant risk and complexity while fostering talent development and achieving business outcomes.
  • Provide mentorship and guidance to practitioners and executives within the area of expertise.
  • Align departmental strategies with enterprise best practices and manage overall discipline in respective areas.
  • Act as a strategic partner to leadership on portfolio and financial management, identifying operational efficiencies and emerging trends.
  • Facilitate strategic discussions and provide thought leadership to executive audiences, producing strategic roadmaps and deliverables.
  • Set operational direction for the team and collaborate with others to achieve common objectives.
  • Focus on long-term planning for the functional area (e.g., 12 months or greater).
Qualifications:
  • Undergraduate degree required.
  • 10+ years of relevant experience.
  • Advanced understanding of business goals and the suite of policies, programs, and processes.
  • Knowledge of current and emerging market trends.
  • Ability to contribute to the strategic direction of the function and advise senior leadership.
  • Skilled in budgeting and resource allocation.
  • Proficient in leading, planning, implementing, and evaluating program/project activities.
  • Strong negotiation, problem-solving, and communication skills.
  • Knowledge of risk management standards and regulations.
  • Experience in mentoring and performance management.
  • Ability to communicate effectively in both oral and written forms.
  • Proficient in using software tools and applications, including MS Office.
  • Ability to analyze, organize, and prioritize work while meeting deadlines.
  • Ability to handle confidential information with discretion.
Customer Accountabilities:
  • Oversee a team of fraud professionals providing operational support.
  • Participate in enterprise-wide special projects.
  • Lead the research, development, and implementation of new processes and technologies.
  • Ensure compliance with internal fraud policies and regulatory guidelines.
  • Act as the primary escalation point for significant risk matters.
  • Implement corrective actions and recommend changes to procedures as necessary.
Employee/Team Accountabilities:
  • Contribute to the development of strategic priorities within the operational area.
  • Develop annual and long-term plans for the team and influence broader organizational plans.
  • Provide leadership and guidance to the team, setting targets and objectives.
  • Foster a cohesive team environment that supports diversity and common goals.
  • Act as a brand ambassador for the organization.
About TD:
TD is a leading global financial institution and the fifth largest bank in North America by branches. We deliver exceptional customer experiences to millions of households and businesses across Canada, the United States, and beyond. Our commitment to customer experience drives our innovation and capability development in banking. We support our colleagues' growth through mentorship, training programs, and career development opportunities.