Claims Services Lead Analyst
2 weeks ago
Position Overview
The Commonwealth of Virginia is seeking a Senior Analyst for Claims Services to join our dedicated team. This role involves the thorough examination of various documents, including correspondence, medical records, and claims data, to ensure efficient follow-up until all issues are resolved. The selected candidate will meticulously document each interaction and consult with supervisors when necessary to expedite resolutions.
Key Responsibilities
- Review and process agreement forms while providing essential support and follow-up for order responses.
- Assist in facilitating issue resolution and offer support to customers and interdepartmental teams as required.
- Conduct routine follow-ups on claims and maintain detailed records of all communications.
Compensation Structure
The Commonwealth of Virginia offers a competitive compensation framework for this position, classified under a unique pay grade system that allows for flexibility and competitiveness.
Telework Policy
Currently, our agency operates under a hybrid telework model. Candidates should be prepared to report to the office as needed, with telework arrangements determined by departmental needs.
About the Commonwealth of Virginia
Our agency is led by a team of experienced professionals committed to providing exceptional services to injured workers, employers, and related industries. We pride ourselves on our core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.
We are also proud to be a certified agency supporting Veterans and members of the Reserves and National Guard.
Minimum Qualifications
- Experience in supervisory roles, including training and developing team members.
- Proven ability to work in a high-volume production environment.
- Strong troubleshooting skills for mechanical and technical issues.
- Ability to lead and motivate a team effectively.
- Proficiency in Microsoft Office applications and data management.
- Excellent organizational and communication skills.
- Capability to manage multiple tasks with a keen attention to detail.
- Knowledge of USPS regulations related to correspondence management.
- Physical ability to lift up to 50 lbs as required.
Additional Considerations
Familiarity with the business processes of the Commonwealth of Virginia is preferred.
Application Process
Upon submitting your application, you will receive confirmation of receipt. Please monitor your application status through your account.
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