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Claims Processing Customer Support Agent

2 months ago

Richmond, Virginia, United States RemX Full time
Job Overview

RemX is excited to present an immediate opening for a Customer Support Agent specializing in Claims Processing.

Work Schedule: Standard hours are from 9 am to 5 pm, Monday through Friday during the training phase. Post-training hours will adjust to 9:30 am to 5:30 pm, with a requirement to work four Saturdays annually.

Initial Onsite Requirement: The first 90 days will be conducted onsite. Following a knowledge assessment, there will be an opportunity for a hybrid work arrangement.

This role involves receiving initial loss notifications through various channels such as phone, email, or fax, utilizing an automated system.

  • Receive and document new loss notifications from clients via telephone.
  • Confirm coverage and determine the appropriate next steps.
  • Assess claims to ensure high-quality service delivery.
  • Direct claims to the suitable claims handler.
  • Input faxed claims into the automated systems.
  • Provide assistance to insured parties, claimants, and agents regarding inquiries or issues related to claims.
  • Maintain accurate documentation of claims files and manage workflow effectively.

Required Qualifications:

  • High School Diploma or equivalent is preferred.
  • 1-2 years of experience in a call center customer service environment.
  • Proficient in navigating multiple applications simultaneously.
  • Demonstrated excellent attendance record.

About RemX:

RemX operates as the professional staffing division of Employbridge, recognized as America's Leading Workforce Specialist. Our team understands that candidates seek more than just a paycheck; they aspire for meaningful career opportunities. Our recruiters are specialists in their fields, dedicated to making the right match between candidates and companies for long-term success.

We provide a range of staffing solutions, including:

  • Temporary, temp-to-hire, and direct hire placements
  • Independent contractor placements
  • Executive search services
  • Managed staffing and outsourced workforce solutions