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Claims Assessment Specialist
2 months ago
Join Insight Global as a Claims Experience Specialist
A prominent global travel insurance provider is seeking a dedicated Claims Experience Specialist to enhance their growing team. This essential role is centered around delivering exceptional claims services to valued clients, prioritizing a customer-focused approach. The hourly compensation ranges from $18 to $22, based on the shift schedule.
Key Responsibilities:
- Exhibit a strong customer-oriented attitude to maintain high service standards within the claims sector.
- Oversee claims related to travel insurance offerings.
- Manage incoming inquiries from customers traveling both domestically and internationally.
- Provide immediate assistance for travel-related questions and emergencies.
- Collect and evaluate travel-related information.
- Engage with travel and healthcare service providers.
- Effectively resolve customer issues through various communication methods.
- Address customer complaints with empathy and professionalism.
- Respond to customer inquiries promptly and courteously.
- Collaborate with multiple teams to resolve diverse issues.
At Insight Global, we are committed to cultivating inclusive and diverse workplace environments where individuals can express their authentic selves daily. We are an equal opportunity employer that values every individual.
All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, veteran status, or any other legally protected status.
If you require assistance or reasonable accommodations during the application process due to a disability, please reach out to us.
Qualifications:
- Prior experience in claims, assistance, or related fields is preferred.
- A background in medical and/or travel sectors is beneficial.
- Willingness to work flexible shifts, primarily during daytime and evening hours.
