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Nighttime Front Office Leader

2 months ago

Orlando, Florida, United States Westgate Resorts Full time
Company Overview

Starting Pay: $18 / hour - Access your earnings on-demand with our Daily Pay feature.

Situated by a picturesque lakefront, the esteemed Westgate Lakes Resort & Spa offers a remarkable environment for engaging with guests from around the world who visit to enjoy Central Florida's famous theme parks and attractions. Become part of the Westgate Lakes family to experience the enchanting atmosphere and opportunities that our premier resort provides.

Position Summary

Are you a proactive leader who is passionate about delivering exceptional guest experiences? We are seeking a talented individual to become a vital member of our Front Office team. If you excel in a dynamic environment, have a strong commitment to guest service, and uphold values of integrity and enthusiasm, this role is an excellent fit for you.

Responsibilities of the Front Desk Supervisor:
  • Serve as the Manager on Duty in the absence of senior management, supervising the Front Desk, Night Auditors, and Guest Service Agents to ensure exemplary service through effective leadership.
  • Accurately manage billing processes and payments while maintaining a courteous and professional demeanor.
  • Greet each guest warmly and sincerely, establishing a welcoming atmosphere for their stay.
  • Comply with company policies and procedures; maintain a polished and professional appearance; safeguard company information.
  • Effectively address guest concerns and issues through empathetic communication, enhancing their overall experience.
  • Coordinate with housekeeping for VIP guest arrivals to elevate their experience. Additionally, you will play a significant role in training new Front Desk staff to uphold service standards.
Qualifications

To thrive in this position, you should embody our core values of integrity, enthusiasm, and a strong work ethic. These values are essential to our success, and we seek individuals who share our commitment.

Candidate Requirements
  • Minimum of 1 year of supervisory experience in a hospitality setting.
  • Ability to multitask and effectively manage front desk responsibilities to meet guest needs.
  • Capable of standing for extended periods.
  • Adept at making decisions based on individual judgment and company policies.
  • Willingness to work a flexible schedule, including weekends and holidays.
  • Westgate Resorts maintains a smoke and tobacco-free workplace. Applicants who smoke or use tobacco products, where permitted by law, will not be considered for roles at Westgate.
  • Must pass background checks, drug testing, and demonstrate eligibility to work in the United States.
Additional Information

Why Choose Westgate?
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Paid Time Off (PTO) for vacation, sick days, and personal time.
  • Paid Holidays.
  • 401K with significant company contributions.
  • Flexible pay access with our Daily Pay feature.
  • Family benefits such as pregnancy, parental leave, and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Insurance coverage for Life, Disability, Accident, Critical Illness & Hospitalization.
  • Pet Insurance.
  • Exclusive discounts for Team Members on various services including hotels, cruises, resorts, restaurants, and entertainment.
  • Opportunities for advancement and personal development.
  • Community Engagement Programs.
Westgate Resorts is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, sexual orientation, identity, nationality, veteran status, disability status, or any other status protected under applicable laws. If you require reasonable accommodations for your application or during the recruitment process due to a disability, please reach out mentioning the job title.