Customer Service Liaison
2 weeks ago
A dynamic and growing packaging manufacturer, QuickSource Recruiting Solutions, is seeking a dedicated Customer Service Representative to join their team. In this role, you will have the opportunity to interact with various stakeholders within the organization, ensuring seamless customer experiences. You will collaborate with the internal sales team, production management, other CSR's, and customers to deliver exceptional service.
Key Responsibilities:
- Work closely with the sales team to provide top-notch customer service and ensure customer satisfaction.
- Collaborate with scheduling and shipping departments to ensure timely order fulfillment and efficient logistics.
- Engage in projects to understand customer needs and deliver tailored solutions.
- Utilize technical skills to assist customers and adapt to industry-specific software.
- Contribute to daily backlog meetings to enhance operational efficiency and improve customer satisfaction.
- Manage data entry and orders with accuracy and attention to detail.
- Provide excellent customer and sales support, coordinating with internal teams and addressing customer inquiries.
Requirements:
- Manufacturing and packaging industry experience is a plus.
- Education: New college graduates or established professionals are welcome.
- Detail-Oriented: Exceptional attention to detail is a must.
- Customer-Centric: A background in customer support is beneficial.
- Industry Learning: A willingness to learn and develop a deep understanding of our industry.
- Working Hours: Standard office hours from 8:30 AM to 5:00 PM, with no weekend work required.
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