Customer Service Representative

4 days ago


Owings Mills, Maryland, United States Chesapeake Specialty Care Full time

Job Summary:

Chesapeake Specialty Care is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for scheduling appointments, triaging patient inquiries, and providing exceptional customer service.

Key Responsibilities:

  • Schedule appointments: Verify patient insurance information, demographic details, and reason for visit to ensure accurate scheduling.
  • Manage phone calls: Respond to patient inquiries, resolve issues, and transfer calls as needed.
  • Maintain a positive work environment: Foster a collaborative and efficient team atmosphere.
  • Communicate with patients: Notify patients of schedule changes and provide clear instructions.
  • Perform other duties: Assist with administrative tasks and support the Call Center team as needed.

Requirements:

  • Strong communication and problem-solving skills: Ability to effectively communicate with patients, colleagues, and management.
  • Organizational and time management skills: Prioritize tasks, manage multiple phone lines, and meet productivity standards.
  • Technical skills: Proficient in computer software and technology, including scheduling systems.
  • Education and experience: High school diploma or equivalent required; call center experience preferred.

Benefits:

  • Competitive salary: Commensurate with experience.
  • Medical, dental, and vision insurance: Options available for as low as $0 per paycheck.
  • Short-term disability and life insurance: Provided to support your well-being.
  • Paid time off and 401(k): Enjoy a healthy work-life balance and plan for your future.


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