Customer Service Representative
4 days ago
Job Summary:
Chesapeake Specialty Care is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for scheduling appointments, triaging patient inquiries, and providing exceptional customer service.
Key Responsibilities:
- Schedule appointments: Verify patient insurance information, demographic details, and reason for visit to ensure accurate scheduling.
- Manage phone calls: Respond to patient inquiries, resolve issues, and transfer calls as needed.
- Maintain a positive work environment: Foster a collaborative and efficient team atmosphere.
- Communicate with patients: Notify patients of schedule changes and provide clear instructions.
- Perform other duties: Assist with administrative tasks and support the Call Center team as needed.
Requirements:
- Strong communication and problem-solving skills: Ability to effectively communicate with patients, colleagues, and management.
- Organizational and time management skills: Prioritize tasks, manage multiple phone lines, and meet productivity standards.
- Technical skills: Proficient in computer software and technology, including scheduling systems.
- Education and experience: High school diploma or equivalent required; call center experience preferred.
Benefits:
- Competitive salary: Commensurate with experience.
- Medical, dental, and vision insurance: Options available for as low as $0 per paycheck.
- Short-term disability and life insurance: Provided to support your well-being.
- Paid time off and 401(k): Enjoy a healthy work-life balance and plan for your future.
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