Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Brody Brothers Pest Control. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Schedule Service Appointments: Efficiently schedule service appointments with customers to ensure timely and effective service delivery.
- Coordinate with Field Technicians: Coordinate with our field technicians to ensure seamless service delivery and resolve any issues that may arise.
- Educate Customers: Educate prospective customers about our pest control solutions and initiate service contracts.
- Handle Customer Inquiries: Handle customer inquiries professionally and courteously, providing accurate and timely responses to their questions and concerns.
- Background Check and Drug Screen: Successful completion of a background check and drug screen.
- Adaptability and Technology: Ability to easily adapt and use new technologies to effectively perform job duties.
- Customer Service Experience: Experience in telephone-based customer service, sales, and retail experience preferred.
- Courteous Phone Presence: Courteous phone presence and pleasant demeanor.
- Full-time Schedule: Full-time, 40+ hours per week.
- Monday to Friday: Monday to Friday, either 8 AM to 4:30 PM or 9 AM to 5:30 PM.
- Occasional Sundays: Occasional Sundays during peak seasons (April - October).
- Starting Salary: Starting at $17 per hour, compensation increases as proficiency is demonstrated.
- Paid Training: Paid training and development opportunities.
- Benefits Package: Comprehensive benefits package, including paid holidays, vacation days, medical insurance, dental insurance, vision insurance, short-term disability, life insurance, and 401(k) with employer match.
Brody Brothers Pest Control is a reputable family-owned business based in Owings Mills, MD, operating since 1984. We are committed to excellence and providing exceptional service to our customers. We offer a fun and fulfilling career with opportunities for growth and development. Join our team and be part of a company that values its employees and provides a supportive work culture.
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