Customer Service Team Lead

1 day ago


Owings Mills, Maryland, United States Wegmans Food Markets Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans Food Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities
  • Customer Service: Provide excellent customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and feedback to ensure they are meeting their performance goals.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Training and Development: Develop and deliver training programs to ensure customer service representatives have the skills and knowledge needed to provide exceptional customer service.
Requirements
  • Experience: 1 or more years of experience in a customer service or leadership role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong leadership and problem-solving skills.
What We Offer
  • Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits: We provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: We offer training and development opportunities to help you grow in your career.


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