Front Office Operations Manager

2 weeks ago


Salt Lake, Utah, United States Fairfield Inn by Marriott Downtown SLC Full time
Job Overview

We are seeking a dedicated and experienced Hotel Front Desk Manager to oversee our front office operations at the Fairfield Inn by Marriott Downtown SLC. This role is essential in ensuring that our guests receive outstanding service and that our front desk team operates efficiently.

Key Responsibilities:
  • Manage Front Desk Operations: Ensure that the reception area runs smoothly and that guests have a memorable experience during their stay.
  • Budget Management: Adhere to the front desk budget and manage the procurement of necessary office supplies.
  • Staff Oversight: Lead the hiring, training, and supervision of front office personnel, ensuring they deliver top-notch guest service and comply with hotel policies.
  • Financial Reporting: Compile financial data and prepare occupancy reports for the general manager.
  • Guest Interaction: Engage with guests both in person and via phone, addressing inquiries and resolving any issues that may arise.
Qualifications:
  • Exceptional communication, management, and multitasking abilities.
  • A high school diploma or GED is required.
  • Strong bookkeeping skills, with proficiency in Microsoft Word and Excel preferred.
  • A minimum of 1 year of experience in the hospitality sector is necessary.
  • At least 2 years of experience in office management within the hospitality industry, preferably as a front desk supervisor or in a similar role.
About Us

Join a vibrant team at the Fairfield Inn by Marriott Downtown SLC, where we pride ourselves on providing exceptional service and a welcoming atmosphere for our guests.



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