Fitness Amenities Manager

1 week ago

Salt Lake, Utah, United States The Front Climbing Club Full time
About the Role

The Fitness Amenities Manager is a key position at The Front Climbing Club, responsible for creating a seamless and engaging experience for members. This role oversees the development and implementation of Amenities programs, ensuring they are well-organized, effective, and provide a fun and responsible environment for members.

Key Responsibilities
  • Administrative:
    • Develop and manage Key Performance Indicators (KPIs) for the Amenities department and report on KPIs.
    • Manage Azure boards, scrums, retrospectives, and weekly plans of action for the Amenities Department.
    • Prepare agendas for bi-weekly meetings with the Chief of Staff.
    • Recommend and oversee the execution of improvement plans for the Amenities department.
    • Monitor feedback survey results and present to the Chief of Staff.
    • Manage and facilitate The Front's annual planning process for Amenities by coordinating, assisting, and executing the semester planning cycle with all Amenities program managers.
    • Plan, coordinate, and execute quarterly meetings for all Amenities staff, covering necessary company-wide and amenity-specific updates.
  • Program Management:
    • Oversee all Amenities programs.
    • Manage the JJ program, Group Fitness Program, and personal trainers.
    • Streamline all Amenities programs processes.
    • Support all Amenities health and wellness department tasks set by Operations.
    • Coordinate with other managers when collaborating events or specific program offerings.
    • Develop, implement, and support all Amenities policies and training programs.
    • Hold Amenities staff to The Front's policies and expectations.
    • Oversee programming equipment inventory and coordinate with the Risk Manager to ensure inventory is inspected on a regular schedule.
    • Oversee weight area and FTR equipment inventory and purchases for all Front locations. Coordinate with GMs, Front Desk, and Risk Manager to ensure regular equipment inspections and provide functional, up-to-date equipment for members.
    • Create, maintain, and oversee SOPs for all Amenities programs and ensure staff are trained to implement them effectively.
    • Ensure all Amenities programs are organized, well-executed, and provide a fun, effective, and responsible environment for members.
    • Manage Amenities program scheduling in RGP to ensure accurate reflection of programming calendar for Group Fitness and Jiu Jitsu.
    • Ensure the website is consistently up to date with changes to Amenities classes, schedules, and offerings.
    • Ensure WIKI customized training programs pages are up to date and staff are notified of any updates to these pages.
    • Audit Amenities programs and staff for quality and consistency and compliance.
  • Collaboration and Communication:
    • Partner with the Communications and Membership team to promote Amenities programming within the community.
    • Conduct bi-weekly meetings with each location's GM/AGM to communicate Amenities events and offerings, address staff concerns, and provide necessary support.
    • Work with other departments as necessary throughout The Front's annual planning process to achieve departmental and company-wide KPIs.
    • Collaborate with the Events team to coordinate and execute themed workshops, events, and training for the Amenities Department.
  • Talent Management:
    • Responsible for the employee life cycle of the Amenities staff, including recruitment, feedback through the review cycle, and disciplinary actions. Specifically for Group Fitness, personal trainers, Jiu Jitsu, and assisting with Yoga when necessary.

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