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Hotel Front Office Representative

2 months ago

Salt Lake, Utah, United States Qonten Full time

Position: Front Desk Agent

Company: Qonten

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your responsibilities will include:

  • Maintaining the front desk cash and ensuring accuracy at all times during your shift.
  • Upholding cleanliness and organization in both the front desk and back office areas.
  • Completing all tasks outlined in the Front Desk Shift Checklists.
  • Greeting, registering, and assisting guests in a friendly and courteous manner, adhering to our brand standards.
  • Participating actively in all front office meetings and preparing the front office for daily operations.
  • Managing incoming calls and providing administrative support as needed.
  • Assisting with the setup and maintenance of breakfast services, ensuring a clean and organized work area.
  • Delivering a great guest experience through friendly interactions and efficient check-in processes.

This role requires a warm, friendly, and enthusiastic attitude, both in person and over the phone. Knowledge of property management systems is preferred. Join us in creating memorable experiences for our guests