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Front Office Manager

2 months ago

Salt Lake, Utah, United States FAIRFIELD INN & SUITES OF SLC AIRPORT Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Fairfield Inn & Suites of SLC Airport. As a key member of our hotel's leadership team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.

Key Responsibilities
  • Team Leadership: Manage and mentor a team of front office staff to provide outstanding customer service and ensure a positive guest experience.
  • Operational Excellence: Coordinate with various departments to ensure efficient and effective hotel operations, including room bookings, reservations, and front office financial transactions.
  • Guest Satisfaction: Handle guest inquiries and resolve issues in a proactive and positive manner, ensuring every guest feels valued and welcome.
  • Quality and Service: Implement and maintain Marriott's high standards of quality and service, ensuring a consistent and exceptional guest experience.
Requirements
  • Leadership Experience: A minimum of 1 year in a front office leadership role, with a proven track record of delivering exceptional results and leading high-performing teams.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, colleagues, and other stakeholders.
  • Problem-Solving: A problem-solver with a proactive and positive approach, able to resolve issues and find solutions in a fast-paced environment.
  • Team Player: A team player who thrives in a dynamic and fast-paced environment, with a strong focus on collaboration and teamwork.