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Hospitality Front Desk Supervisor

2 months ago

Baltimore, Maryland, United States Sage Hospitality Full time
Job Overview

Sage Hospitality Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring an efficient and exceptional guest experience.

Responsibilities
  • Supervise and train front desk staff to provide top-notch service and hospitality to our guests.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Manage front desk operations, including check-in and check-out procedures, to ensure seamless guest experiences.
  • Maintain accurate records and handle cash transactions with precision and attention to detail.
  • Communicate effectively with guests, colleagues, and management to ensure a smooth and efficient operation.
Requirements
  • High school diploma or equivalent required; 1+ year of experience in a related role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills, with a focus on providing exceptional guest experiences.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

Sage Hospitality Group is committed to providing a positive and supportive work environment that fosters growth and development. As a Front Desk Supervisor, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.