Front Desk Representative

1 month ago


Baltimore, Maryland, United States Shaner Hotel Group Full time
Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the McHenry Row Courtyard by Marriott in Baltimore. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest standards of hotel operations.

Key Responsibilities:
  • Provide personalized guest service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Process all check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
  • Manage guest complaints, escalating issues to management as needed to ensure guest satisfaction.
  • Adhere to payment, cash handling, and credit policies/procedures, maintaining the highest standards of financial integrity.
  • Generate and distribute daily reports to designated departments/personnel, ensuring timely and accurate communication.
  • Collaborate with Housekeeping to resolve discrepancies on the room status report, ensuring seamless operations.
Requirements:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We partner with top hospitality brands to deliver exceptional guest experiences and drive business results.



  • Baltimore, Maryland, United States Four Seasons Hotels Limited Full time

    About Four Seasons:At Four Seasons Hotels Limited, we believe in delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.We recognize a familiar face,...


  • Baltimore, Maryland, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the McHenry Row Courtyard by Marriott in Baltimore. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key...


  • Baltimore, Maryland, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the McHenry Row Courtyard by Marriott in Baltimore. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front...


  • Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health...

  • Front Desk Supervisor

    3 weeks ago


    Baltimore, Maryland, United States Sonesta International Hotels Full time

    Job Title: Front Desk SupervisorAt Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring the smooth operation of our front desk, and providing leadership to our front desk...


  • Baltimore, Maryland, United States MITAGS Full time

    Job Type: Full-timeDescriptionAt MITAGS, we're not just another hotel. We're a culture and a closely knit team. We believe in respect for our customers and employees, in openness and honesty, and in creating a positive workplace experience. This is why many of our employees have been with us for 5, 10, 15, even over 20 years. We're proud of our employee...


  • Baltimore, Maryland, United States Sage Hospitality Full time

    Job Title: Hospitality Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Hospitality Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading...

  • Front Desk Associate

    2 weeks ago


    Baltimore, Maryland, United States TEKsystems Full time

    Job Title: Front Desk AssociateJob Summary: We are seeking a highly skilled Front Desk Associate to join our team at TEKsystems. As a Front Desk Associate, you will be responsible for providing exceptional customer service to patients, answering phone calls, and assisting with patient registration, insurance, and billing. Key Responsibilities:Direct patient...

  • Front Desk Ambassador

    2 weeks ago


    Baltimore, Maryland, United States Thornhill Properties, Incorporated Full time

    We are seeking a highly skilled and professional individual to provide exceptional service to our residents and guests at Thornhill Properties, Incorporated. As a Front Desk Ambassador, you will be the first point of contact for visitors and will be responsible for ensuring a warm and welcoming experience.Main ResponsibilitiesGreet visitors in a professional...


  • Baltimore, Maryland, United States ROOST Baltimore Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at ROOST Baltimore. As a Front Desk Supervisor, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring exceptional guest service, and driving revenue growth.Key Responsibilities:Supervise and motivate...

  • Front Desk Supervisor

    3 weeks ago


    Baltimore, Maryland, United States Sonesta International Hotels Full time

    Job Title: Front Desk Supervisor Job Summary: As a Front Desk Supervisor at Sonesta International Hotels, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of the front desk and reservation functions. You will supervise a team of staff, manage cash and credit card transactions, and maintain the security...


  • Baltimore, Maryland, United States United Urology Group Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team at United Urology Group. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and staff, while ensuring the smooth operation of our office.Key...


  • Baltimore, Maryland, United States Method Products Full time

    We are seeking a talented Front Desk Supervisor to join our team at ROOST Baltimore. The ideal candidate will have a passion for the hospitality industry and a proven track record of supervising a team. As a Front Desk Supervisor, you will be responsible for ensuring the highest level of service to our guests, while maximizing room revenue and occupancy.The...


  • Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    We are seeking a highly motivated individual to join our Front Desk team as a Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. The Front Desk Agent is responsible for checking in, registering guests, and providing exceptional customer service to ensure a positive experience for our...


  • Baltimore, Maryland, United States Sage Hospitality Full time

    Job Overview:Sage Hospitality Group is seeking a skilled Hospitality Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring an efficient operation that produces excellent results for our customers.Responsibilities:Supervise the front desk team to ensure a high level of service and hospitality...


  • Baltimore, Maryland, United States Marriott Baltimore Inner Harbor Full time

    About UsLocated in the heart of downtown, Baltimore Marriott Inner Harbor at Camden Yards offers a unique work environment for our associates. With convenient access to public transportation and discounted on-site parking, getting to work is easy.Our BenefitsOur associates enjoy a range of benefits, including free meals, uniforms, and opportunities for...

  • Front Desk Associate

    3 weeks ago


    Baltimore, Maryland, United States Stretch Zone Full time

    Job OverviewAs a Front Desk Associate at Stretch Zone, you will play a key role in ensuring a seamless client experience. Your responsibilities will include:Key ResponsibilitiesMonitoring client sessions to ensure timely appointmentsHelping to promote client renewals and acquiring new prospects through phone and text inquiriesMaintaining a clean and...


  • Baltimore, Maryland, United States Residence Inn Downtown Inner Harbor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Attendant to join our team at Residence Inn Downtown Inner Harbor. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesWelcoming and registering...

  • Front Desk Supervisor

    2 weeks ago


    Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk SupervisorAt Pyramid Global Hospitality, we are committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:Provide guidance and leadership to the Front Office team to ensure consistent...


  • Baltimore, Maryland, United States Johns Hopkins University Full time

    Job Title: SPARC Front Desk CoordinatorWe are seeking a highly skilled and compassionate individual to join our team as a SPARC Front Desk Coordinator. This role will play a critical part in providing exceptional support to our clients and staff, ensuring a seamless and welcoming experience for all.Key Responsibilities:Provide exceptional customer service to...