Technical Support Specialist
1 week ago
Position: Technical Support Specialist
Work Arrangement: Onsite - Monday to Friday, 8 AM to 5 PM; no on-call duties.
Contract Type: 6-month contract leading to permanent employment.
Key Responsibilities:
- Provide direct support to end users in an onsite environment.
- Perform Windows imaging for both Windows 10 and Windows 11.
- Manage user accounts and permissions to facilitate network access.
- Implement and test security measures to prevent unauthorized access.
- Monitor and optimize daily computer performance.
- Maintain and update the inventory of computer equipment.
- Ensure seamless integration of desktop computers with various systems, considering compatibility.
- Collaborate with vendors to troubleshoot technical issues related to desktop hardware and software.
- Facilitate system upgrades to enhance durability and performance.
- Evaluate functional requirements to determine system specifications for purchases.
- Address hardware and network connectivity challenges.
- Authorize and validate VPN access for remote users.
- Assist in the technical enhancement and upkeep of desktop systems.
- Support the testing and rollout of new applications and systems.
- Provide training and guidance to staff on hardware and software usage.
- Demonstrate hands-on expertise in troubleshooting Windows image creation and validation.
- Conduct testing for in-place upgrades using Windows Update and resolve any arising issues.
- Exhibit excellent communication and interpersonal skills.
- Manage customer interactions and handle severity cases effectively.
- Ensure the confidentiality, integrity, and accessibility of Windows Imaging processes.
A3 Staffing Solutions is dedicated to providing outstanding services and professionals who embody strong work ethics and effective processes.
Our Commitment:
- Deliver exceptional client experiences.
- Fulfill our commitments consistently.
- Build trust through integrity and transparency.
- Foster an environment that encourages innovation.
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